Ebay
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Category: Websites
Contact Information
British Columbia, Canada
ebay.ca
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Ebay Reviews
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April 13, 2008
Sellers avoid Negative Feedback!!
I recently contacted a "Power Seller" after I had not received a $175. crystal wall light after 3 weeks and no communication. The Seller e-mailed me that the item was back-ordered for 2 months. I replied that I could not wait for 2 months and asked to cancel the sale.
Rather than complete a mutual withdrawal, this Seller refunded my payment, marked the "Pay Now" button (indicating that I had never paid for the item), then opened a non-payment, mutual withdraw Dispute. Why? To avoid Negative Feedback and possible Seller suspension when he could not produce the item which had been paid for!
I was unable to leave (negative) feedback because the item shows (dishonestly, that no payment was made).
I filed a Dispute for Non-receipt of item in which there was a reference to the payment transaction number.
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March 12, 2008
Fraud
I received a notice telling my that my account had been suspended because I did not comply with their company ethics. I was given an email address to where I could communicate. I wrote to them and asked them why.
I have NEVER purchased OR sold ANYTHING on ebay.
Ebay responded back and said that I could re-instate my account if I sent them a copy of my credit card statement, my bank account statement, my drivers license and a few more things.
I was SHOCKED!! In a world where identity is being stolen every single day, why in the world does this online company need all of this very private information from me just so I can look at what people have put out there for sale?
This is ONE COMPANY I WILL NEVER DO BUSINESS WITH!!!
WHAT IN THE WORLD ARE THEY UP TO??? I'm VERY afraid!!
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March 12, 2008
Fraud, allow others to use my account
I received a notice telling my that my account had been suspended because I did not comply with their company ethics. I was given an email address to where I could communicate. I wrote to them and asked them why.
I have NEVER purchased OR sold ANYTHING on ebay.
Ebay responded back and said that I could re-instate my account if I sent them a copy of my credit card statement, my bank account statement, my drivers license and a few more things.
I was SHOCKED!! In a world where identity is being stolen every single day, why in the world does this online company need all of this very private information from me just so I can look at what people have put out there for sale?
This is ONE COMPANY I WILL NEVER DO BUSINESS WITH!!!
WHAT IN THE WORLD ARE THEY UP TO??? I'm VERY afraid!!
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March 10, 2008
Terrible service!
I have recently started using eBay and have purchased two items and made a few bids on other items. One of the items I recently purchased was a server, and I immediately paid for the item using PayPal. The money was received by the seller. The next thing I knew, I received a notice from eBay that my winning bid was canceled, and that I was suspended for 'abuse'.
I have made multiple attempts to get an answer as to what constituted this 'abuse'. All I am given is a generic canned answer that says nothing. The customer service at eBay is not providing any service to the customers. I was very concerned about the $560.00 that I had already paid the seller, and immediately called him.
I left a message, and reported the incident to PayPal. The merchant responded immediately to the PayPal inquiry, and claims he has already shipped the server, and has no idea why the bid would have been canceled. He says he had nothing to do with it. I have received a form letter from eBay wanting me to fax them all kinds of sensitive personal financial documentation, that frankly seems a down right invasion of my privacy and none of their business.
I am not asking them for a loan, and they are not providing me with anything other than a service. I don't give my barber this information, and he is happy to cut my hair. I have not reported anyone for anything on the system, have yet to leave any feed-back, as I still have not received either purchase. So I am in the dark as to what I could possibly have done to be banned indefinitely from eBay.
There is no one to talk to at eBay who either cares to help, or has the ability to help. This is a personal slight, and I am very upset over this. eBay has called my integrity into question, and doesn't have the decency to even explain what I am accused of. All they point to is the following:
'...we may limit, suspend, or terminate our service and user accounts, prohibit access to our website, remove hosted content, and take technical and legal steps to keep users off the Site if we think that they are creating problems, possible legal liabilities, or acting inconsistently with the letter or spirit of our policies.'
I have done nothing in violation of this clause to my knowledge. Searching the internet seems to show that this happens quite frequently at eBay. What I am most concerned with now, is my personal account information. I am a service engineer, and I currently am working in China. It could be possible that my account has been hijacked and someone has violated this policy. But I cannot get a response from eBay as to the nature of the violation, so I can't confirm that this might be the case. In any event, I will not be faxing eBay copies of my driver's license, passport, banking information, utility bill, or anything else that they are requesting from me.
I was certain the email I received was a phishing attempt, but logging into eBay confirms that the account is blocked, and the same email is in my inbox there. I had heard such good things about eBay. I now have to wonder what is going on here. I am not a seller. I am not a re-seller of any goods I purchase there. I am just a guy that likes to look for good deals and who doesn't have a lot of time at home to shop.
Ebay offered me a way to locate things and have them at home when I finally get back. I am so upset over this mess, more due to eBay's lack of concern than I could ever have thought I would be. I hope that posting my complaint and concern here will generate some kind of decent reply from eBay. I don't see how they can stay in business when this is how they treat customers.
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February 7, 2008
No trust and safety
PLEASE READ
So it appears that once you are suspended you can never be involved with eBay, even though I had a stellar performance, what I seem to see is that I have 26 negative feedbacks totally and a positive feedback score of over 3600, now my calculations say that is less than 1 percent.
What I asked is what I need to do be involved with eBay again, apparently there is nothing I can do.
Please be specific about what I need to do resolve this and or be specific that you never never ever ever want to deal with me.
You probably will not respond, as you have already indicated in this email. Regards, Bill Pfeiffer
-----Original Message-----
From: eBay Customer Support [mailto:Email User]
Sent: Friday, February 01, 2008 6:52 PM
To: Bill Pfeiffer
Subject: TN91022 Your Email to eBay Trust and Safety (KMM281777649V9874L0KM)
Dear Bill,
I reviewed our records and found that you were suspended due to violations of our Seller Non-Performance policy. Specifically, you have generated unacceptable levels of buyer dissatisfaction in your transactions. Based on feedback from the buyers who have interacted with you, one of more of your accounts falls into the bottom 1% of all eBay sellers with regard to buyer satisfaction.
After reviewing the information that you provided in your appeal, as well as all of the information related to our original investigation, we've concluded that significant improvement did not occur. As such, your eBay account will remain suspended.
***Note***
Although we will read any future appeals you send, we may not respond to your inquiries.
We appreciate your patience and understanding regarding this matter.
Thank you for your time.
Sincerely,
Jaeger
eBay Customer Support
______________________________ eBay Your Personal Trading Community (tm)
******************************************* Original Message Follows:
------------------------- Form Message: %24432% 060199
D_ID020120080903D_ID/W_ID135795711W_ID/S_ID000S_ID
Subject: IV%MM0001 MC189 SNPD NOTICE: eBay Registration Suspension - Seller
Non-Performance - wrpnet [#US 05023T A01 &MC189 ?00 ]
User Feedback: 3601
User State: 00
Browser info: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727) Topics > MC189 SNPD NOTICE: eBay Registration Suspension - Seller Non-Performance
Message: I do not disagree with the reasons for suspension. Would like to know what I can do now to resolve any outstanding issues. I have had a lot of personal problems the last 3 months. My cancer is now in remission.
Sincerely, Bill Pfeiffer
MC189 SNPD NOTICE: eBay Registration Suspension - Seller Non-Performance
eBay sent this message to William Pfeiffer.
Your registered name is included to show this message originated from eBay. Learn more.
MC189 SNPD NOTICE: eBay Registration Suspension - Seller Non-Performance
Dear wrpnet (Email User),
You are suspended from eBay as a result of your violation of site policy on Seller Non-Performance. Specifically, you have generated unacceptable levels of buyer dissatisfaction in your transactions.
Based upon input from buyers who have interacted with you, one or more of your accounts falls into the bottom 1 % of all eBay sellers with regard to buyer satisfaction.
Warning notification was provided to you earlier regarding the need for significantly improved performance. This improvement did not occur, and we have taken action in accordance with that warning.
As a result of this suspension, you are prohibited from using eBay in any way including using another existing account or registering a new account. If you have questions regarding this suspension, please reply to this email. Questions through other channels will not be reviewed.
Please be advised that without compelling evidence that we are mistaken with regard to your performance, we will not accept appeals for reinstatement. Any seller fees owed to eBay are immediately due and payable. eBay will charge any amounts you have not previously disputed to the billing method currently on file.
Sincerely,
eBay Trust & Safety
Learn how you can protect yourself from spoof (fake) emails at: http://pages.ebay.com/education/spooftutorial
This administrative email was sent to Email User from eBay. Your account is registered on www.ebay.com. As outlined in our User Agreement, eBay will periodically send you information about site changes and enhancements. If you would like to receive this email in text format, change your notification preferences. See our Privacy Policy and User Agreement if you have questions about eBay's communication policies.
Privacy Policy: http://pages.ebay.com/help/policies/privacy-policy.html
User Agreement: http://pages.ebay.com/help/policies/user-agreement.html
Copyright 2006-2007 eBay, Inc. All Rights Reserved.Designated trademarks and brands are the property of their respective owners.eBay and the eBay logo are registered trademarks or trademarks of eBay, Inc.eBay is located at 2145 Hamilton Avenue, San Jose, CA 95125.
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February 6, 2008
Very poor customer service and support
This complaint is concerning a lack of responsiveness of eBay to a customer and very poor support.
On December 28, 2007, after taking over ONE hour for a support person to take care of what turned out to be a simple ordering problem, I lost an opportunity to get a discount because the deadline to take advantage of it ended. As a result of the loss of the discount and the very poor service from the support person, I e-mailed them. All I ever received was an automated response. A copy of it is below:
Thank you for writing to eBay Customer Support.
Your question is very important to us and will be treated with our full attention. We understand the need to get your question answered quickly, and in most circumstances we do so within 24 to 36 hours. However, there may be times when it will take up to 72 hours for you to receive a response. To speed up the process, we ask that you do not send in multiple messages about the same issue.
IMPORTANT NOTE: Please do not respond to this email. Any email sent as a response to this Acknowledgement will not reach us. Should you have another question or would like to send us additional information, please contact us by using our online Contact Customer Support page found at:
http://pages.ebay.com/help/contact_inline/index.html
We appreciate your patience,
eBay Customer Support
Sounds nice doesn't it? Well, what they said (or actually wrote) is false. Because there was no response to actually resolve the problem, I e-mailed them again after the 72 hours had passed. There still was no response except for the automated response listed above.
After 72 hours elapsed, I decided I would try to call them. That was just a futile exercise. I would get the same man everytime and he wouldn't really listen to me and just transfer me to a line where there was a recording. At one point of time he told me basically that going online and communicating that way was actually speach. Speach? I had enough of typing messages back and forth and wanted to actually speak to someone!
So far, there has been NO response from eBay to resolve my concerns. They obviously are in effect saying---"WE DON"T REALLY CARE."
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December 13, 2007
Ebay purchase paid for but never received!
In August I bid on Ebay and won Dr. Quinn DVD's for $193.50. I sent a personal check for this amount to ApropoAuctions, LLC, 7486 La Jolla Blvd., Ste 289, La Jolla, Ca. 92037. It is now Decmeber 13, 2007 and many email conversations later with Eric Poelman (a deceased service man) I have not received this item nor a promised refund. I have copies of all our correspondence so far. In researching this company and Eric Poelman I discover I am a victim of a crime.
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November 6, 2007
Buyer reversed charges!
I sold a pair of very expensive bedding shams for $125.00 to an ebayer ,she was quite happy with her items and left me perfect feedback,I was happy with her.She made a fast and timely payment to me through Paypal all was well. Over 3 weeks later her bank reversed the charges and without any notice to me at all, my paypal acct. is deducted 125.00!!! Paypal did not even seem to know what had happened or how it happened. The buyer claimed to not know why they reversed it. I am assuming she may have bounced a bunch of checks or something. Anyway I have offered for her to just send me back the shams and we will just forget the whole mess.
However I guess she must really want to hang onto them as she will not even mail them back to me! I would like to serve this as a warning to others not only on Ebay but inher area,she is a thief and has no conscience. Her name is Paula Willbanks, 101 E. Cardinal Street., Ector ,Texas 75439. I hope maybe she will see this and do the right thing before I have to go ahead and send in small claims papers. Thank you for this great service you offer.
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November 6, 2007
Seller suspension without a reason
Ebay - www.ebay.com
I was suspended from eBay for selling what they called "an unauthorized copy" of DVD's. The DVD's I was selling were completely authorized and legal from USA studios. This was stated in the auctions several times. I have a licensed business and acquire my inventory from USA authorized distributors.
I contacted eBay about ten times about this issue prior to them suspending me. They continuously disregarded my pleas for help and clarification. Instead they sent me patronizing automatic replies about reading their FAQ's (which I had already read and fully understood). They simply refused to address my specific complaints. I begged them to tell me what I had to do to sell my items without them being removed and not be suspended. I implored them to allow me to prove the legal status of these authorized DVD's. I asked them to allow me to send references and receipts from authorized movie studio distributors. Again, to no avail. There was literally nothing I could do to contact anybody and receive a response about what was happening to me. And it all culminated with them suspending me after being a seller for only 3 weeks with a 100% positive review record.
I contacted them via email, via their online forms, via their live help services. Live help attendants told me they had no authority to discuss the issue. Email and online forms responses were just ways to send me automatic cut and paste messages without addressing my specific problem. They don't provide a phone number or physical address or any means by which informed human interaction can occur.
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November 2, 2007
Unfounded suspension
I have been an active ebay member since 2004. I have a 100% rating and until recently have had no real problems with ebay. A couple of months ago I tried signing into my account only to be notified my password was incorrect. I immediately went to my email and saw a new message from ebay explaining they had changed my account password for security reasons...that someone had made multiple unsuccessful attempts to get into my account. Within a month, this same thing happened. I sent an email to ebay about this issue because it concerned me and never received a response. My husband made a purchase on Oct.22,2007 and paid for the product immediately. Two days later when we tried to login for information regarding the shipment of our purchase we were locked out of our account and told we were suspended because we were believed to be a previously suspended member who was fraudulent. I emailed them right away angry and concerned because there is no reason for the link. We have never been involved in fraudulent activity, nor have we ever had another ebay account. In the meantime, it is now Nov.2,2007 and have still not received our product and since we are locked out of our account we cannot contact the seller. Ebay has FINALLY responded to our email concerning these issues and they did not address my concerns for what purpose they believe me to be linked to this previously suspended user or if my information is being used by someone else illegally. The only response I was given was to fax over a copy of my state id card, credit card statement with name and address information, a utility bill also with identifying information and some sort of legal paper to sign stating that I will not be involved in fraudulent activity on ebay. This is crap that for no reason at all, no reason they can give me they suspend me, they don't answer my concerns about whether someone may be using my identity or what makes them believe I am affiliated with this previously suspended user, and now I have to jump through hoops to prove myself to them. For what? For them to use poor judgment with my personal information, leaking it out to who knows... just to have this happen again!? And as I said, here I said still not having received my ordered and paid for product and nothing that I can do to resolve the issue. Pissed off isn't even the word. I WILL be canceling my account with ebay and I WILL be sending a letter of complaint to ebay... Even though I know it will fall on deaf ears.
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