I purchased a 10 x 20 canopy from eBIGonline and was very happy with my purchase until I used it ONCE for the 4th of July. When we attempted to fold-down the tent/canopy, one of the support legs bent like a paper straw. This should not have happened as it should have been solid enough not to bend during a simple proceedure. When I called back, I asked if I could return and they replied no...When I asked if I could exchange, they replied no...When I asked if I could at least BUY a replacement piece, they replied no...When I asked if I could call the manufacturer, they stated it was in China and they could not help me either. Their customer service is absolutely horrific, and at this product appears either defective or very cheaply made. What's so aggrivating is that eBIGonline.com will not stand behind what they sell or would not make one iota of effort to help. Again, I used this only ONCE and was burned by a cheap product, and an even cheaper company. Beware of (Best Choice) eBIGonline.com.

They sent me a defective products and will not exchange it. The law says they can't just send you any old thing. It has to work as assumed/promised.