eBillMe
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Category: Other
Contact Information
United States
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eBillMe Reviews
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Disappointed Shopper
June 25, 2011
Reversed Cash Back Payment
I made five gift card purchases from ebillme through a cash back website. I later received the appropriate cash back amount for each transaction. Later, all five of the transactions were reversed, taking my cash back amounts. There was no explanation for any of this. I assumed they would correct the error since it was obvious that I made the transactions because they credited me for each transaction. I was not given any explanation or anything. I have now missed my window of opportunity to question what happened. I'm very disappointed because it should not have happened like this in the first place. ebillme took $12.50 from me!
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kyle2
January 31, 2011
beware of eBillMe scam!!
I had purchased 2 x $100 Amazon Gift Cards on 1/25/2011 and got confirmation from eBillMe that they have recieved my payment but no Amazon Gift Cards. I tried to communicate with eBillMe but with no help. I am still waiting for them, I am going to file a complaint with BBB. I will never buy from eBillMe again. People beware for the scam!!!
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Wmunze
January 30, 2011
Slow, no communication
I placed an order for almost $2000 with Crutchfield and used eBillme to make the payment. I followed the instructions from eBillme right away, hoping my order would ship within a few days. About 4 days after I submitted the payment, the money has come out of my account and I got a voice mail to call eBillme to confirm that I am authorized to make this payment. I called the number I was given and I got a message that no one could take my call and that I should leave a message and someone would call me back. No one did. I left three messages over the course of a week, STILL no reply. There is no option to speak directly with anyone, only the same voice mailbox. It's now been over a week since I placed the order, Crutchfield hasn't received the payment, neither they nor I can get an answer from eBillme, and my order will not ship. If I had known they would be so unresponsive I never would have used eBillme. I am now at the point of looking into canceling the payment - IF I can get my money back, and paying through my credit card instead.
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touayang
February 9, 2010
Takes Forever
So eBillMe was doing a promotion on TigerDirect's site. $25 off $100 purchase when you use eBillMe for the first time. I placed the order on Jan 30th, 2010. I got the eBill and paid it right away hoping to get my item in less than a week.
I checked my orders status 3 days later (Feb 3rd, 2010) and it was still "On Hold", so I called up TigerDirect and they said that the funds haven't gone through yet. Then I called up eBillMe. They said the funds have not gotten to them yet. They said it usually takes 3-7 business days for the funds to transfer over from the bank. Fine I'll check back next week since it could take up to 7 business days for the funds to reach eBillMe.
Finally, late Monday (Feb 8th, 2010) I saw the funds get transferred out of my bank account.
Today, (Feb 9th, 2010) I got a reminder e-mail saying that I still have to pay me eBill.
I quickly called up TigerDirect and they said that they haven't received the funds yet. I just got off
the phone with eBillMe and they said it can take up to another 3 business days for them to transfer the
funds over to TigerDirect. Once TigerDirect receives the funds, they will release my order to be shipped,
which can take another 3-5 business days.
With all those waiting days added up, I probably won't get my item until Feb 17th, 2010 and I blame eBillMe.
If I would have paid via PayPal or Credit Card like I usually do, I would have gotten my item 3 days ago, but because I wanted to save an extra $25, I won't see it until after Valentines day, which was what I bought the item for. So I saved $25 eBillMe promo + $15 bing cash back, but it wasn't worth it. I need that gift by this Friday and I thought 2 weeks would have been plenty, but it wasn't.
I buy from only reputable e-tailers and probably don't need eBillMe to hold my funds for me. There's already something just as bad, PayPal, but that works much better and faster.
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