Well, well, well... there You go..

I'm a danish citizen and have always bought my 'formal' shoes from Ecco, a danish company which I trust in comfort and quality, and this I always felt I got when buying Ecco.

BUT, when my last Ecco's simulanious started to desintegrate and cracking under the soles I was deeply surprised, and I was sure it was a once in a blue moon kind of problem.

Only now after buying a second pair same style, and these also started to crack or disolve after 9 month I have had it !!!

Looking at all the copmlaints on the Internet, I see they must have a serious problem with their quality (which does not reflect the retail price).

Guess Ecco have become too greedy for profit margings, and this have compromised quality... it's defeneately not like in old days where my Ecco's would last for 10 years.

I'll go for leather soles net time..

Thanks for sharing.

bought some rx-7 sneakers from the ecco outlet in clinton, ct. one sneaker is completely off in the wrong direction at the toe. took it back to the store and they dismissed the issue. got the ecco.com to take my sneaker back and replace it but...7 weeks later they still have not sent me a replacement pair. contacted the customer service at the "track your order" site but they tell you they cant help you!!! guess i wont buy them anymore. they used to have good quality control but no longer.

I bought a pair of Ecco shoes from Macy's for $140, more than I have ever spent on shoes. The good thing was that they were one of the most comfortable pair of shoes that I've ever had. However, the sole of the left shoe is starting to peel away from the rest of the shoe. They are only 3 months old. Being that I threw away the receipt after having them for a month I suppose I could send them to Ecco under their 1 year warranty. But after reading reviews on here about their customer service I'll probably just super-glue the damn things back together.

Bad experience (add words) :
Mr K Moore, I agree with you too. I bought a pair of this Ecco in HK to my dad celebrate his birthday, the reason I bought because he loves the pair (ECCO) he is wearing now (MADE IN JAPAN) that he bought many years ago in HK, after we back home open the box happily, we by accident pull out the shoe pad found out a word 'MADE IN CHINA' printed inside the shoes on the shoe pad which is not very very obvious be seen if you simply just look into the shoes, we questioned WHY NOT printed 'made in China' on the sole of the shoes but NO WORDS show on the sole????
We don't mean products made in China is bad, but since the price is expensive, HKD1300 (even after discount, it is HKD1040), the sales of Ecco said the shoes is made in Europe, we questioned why the shoes is not made in Denmark or Europe but CHINA !! The shoes made in China, it really doesn't worth HKD1040 for a shoes since we know very well about China. Why sales of Ecco cheating us??? WHY ???? Also the sales said the shoes have air-max, I think the sales also cheating us too !!!
Ecco claims itself a Denmark shoe making company, it is cheating he customers by printing MADE in CHINA inside the dark side of the shoe, we are very disappointed, I also think my dad will experience the same as Mr K Moore soon.
Ecco, you will lose four more customers forever (include other family people) !!!

http://www.ecco.com/collection/productdetail/review/ReviewRHAction.do#reviews

ecco.com > men > business > basic > boston > Art. no. 42414-00101

I have had to call ECCO customer service dept. and not had any problems I don't know how some of you can say they are rude there!! I've had to call on a few occasions and each time the customer service representative I've had to speak with has been more than nice!! As far as some shoes falling apart, you can't expect a pair of shoes to stay "perfect" for 10+years!!