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May 28, 2008
Soles deteriorate
I have a number of pairs of Ecco sandals and boots. The soles have deteriorated after little wear on 3 pairs. The material literally becomes gooey and falls off in chunks, or as in the latest case, the black rubber has cracked and is falling off the sole of the sandal. Ecco is pitiful as far as customer service is concerned. I sent one pair of boots to them where the soles completely fell off in chunks. They told me the shoes were no longer under warranty and that was it. Such sorry service! I'll not purchase another pair.
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April 3, 2008
Sole deteriorate
I have a pair of Ecco shoes where the soles have deteriorated. Rest of the shoes are in perfect like new condition. The layer of polyurethane has deteriorated where they are unable to bond a new sole to the shoes.
They are over a year old and Ecco has a year warranty. It doesn't matter if they are made of defective matterial, Ecco does not stand behind of their product. For such an expensive shoe this is unacceptable.
This is my second pair of Ecco shoes where the soles have deteriorted. I had always thought Ecco to be an excellent brand to buy, but not anymore. I will never buy Ecco shoes again.
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March 12, 2008
High prices for throw away quality
I have (had) a pair of ecco boots, insulated, gore tex lined. no problem with the water proof aspect, but the sole disintegrated and cracked in half. they did not wear out, but fell apart. I had owned the boots for several years, gave them little wear since they were only appropriate for extreme cold and snow, which fortunately wasn't happening here until this year.
Ecco-usa sent me a plastic bag to send them to repair facility which turned out to be a private, contracted company. They rejected the boots saying that they were out of warranty and unrepairable. I had to call to get this information, since the web site told me that the boots had not been received.
I called ecco usa's, who's response was that i could send them in again, to their returns dept (i thought that they were going to ecco the first time) for a second opinion. They kept repeating that the warranty is only for a year. My feeling is that wearing out is one thing, disintegrating is different.
The upshot is that ecco sells for high prices, but they really don't expect their products to last more than a year (length of warranty) and at least some of their products are not repairable if they wear out. Why pay such high prices when the manufacturer doesn't show much confidence in the product?
Ecco = high prices for throw away quality.
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