Echotransworld was contracted to relocate some furniture and personal belongings from South Africa to my house in Suwanee Georgia USA. After all items were loaded and the container made ready for shipment I was presented with the final invoice to proceed with the freight getting loaded at the harbor. My final invoice was ~$1, 600 higher than the quote specified. After further enquiry I was advised they used a larger container than what was specified without informing me of any change from the contracted or specified assignment. Their solution is to offload items at a South African warehouse, reload and return items assigned to the shipment. All will be at my cost. This is theft, if I was made aware of the assignment change I would remove items to ensure we maintain costs to the agreed quote.

They simply refuse to listen to me or accept any responsibility of deviating from my agreed assignment. How can I defend myself. My next step is legal pursuit and further to this making sure I prevent this from happening to anyone else.

My service contacts are arrogant and not helpful at all.