I purchased a bunk bed on the EClick Furniture website. I called them first to make sure they were legitimate, checked at Companies House etc and they seemed OK, so I proceeded with my purchase of a bunk bed for my son's birthday for an amount of £279. The payment was made on 3 March. Two weeks later, I chased them up for a delivery date and was told that it would take 14 working days. I contacted them again via phone and they said that the bed was in stock and would contact the distribution centre to check why no delivery date had been given. They never called me back. I began chasing them, but their telephone system keeps saying "we are experiecing technical difficulties etc". I have left at least 9 messages, sent 3 emails and have had no response. It has now been 30 days so have written to them (at the office and to the Director's home addresses) as per Trading Standards advice. I have requested a refund, but am not hopeful. I paid via my debit card and my bank have said I am not covered. All I want is my £279 back - I can't get my son another present as we have no money now!

I have now noticed a forum stating how bad this Company is - with entried sent through even today. with people having the same problem. I have noticed that the scammers have kept their website running, so are still taking orders, but they have removed their phone number. This site need shutting down.