To whom it may concern:

I would like to make a legitimate complaint out my stay/ experience at the Econo Lodge, located at 10936 Market Lane Rt. 13 South, Princess Anne, MD 21853. It was one the creepiest and very intimidating situations ever. The main desk employee/owner was pleasant, but the non-employee older man who apparently was related to the front desk employee, continued to stalk my every move. To the point were he deactivated my room card; stating I thought you were checking out. I stated, “ it is only 9am”???” Please reactivate it”- and so he did. Shortly after he barged into my room- stood there and then closed the door. Our TV was on and we were changing!!! What is this? UNBELIEVABLE!!! I reported this to the main desk and I will never, ever go to another choice hotel!!! I will be taking these matters into upper authority as this was an invasion of privacy to the highest degree.

My husband and I booked a non-smoking room with a king bed for three nights about four days in advance of our stay, through hotels.com. We chose this hotel over others we'd had good experiences with before because they emphasized an indoor pool. Upon arrival, we discovered the pool out of order (they were still de-winterizing it), we thought we could deal with that disappointment, but were then shown into a SMOKING room, which was unacceptable, and then a two full size bed non-smoking which was all they had apparently. After a 10 hour drive and hauling our luggage to several different rooms, we cancelled our reservation. The clerk was busy cleaning his or his pregnant girlfriend's car, and wasn't happy to be bothered. I left my number for the manager (not on site) to call and never heard anything. We won't be booking with any of this chain ever again!

i went to stay in hotel and i went to the room and when i open the door. a bad odor was there, beer cans on the desk and floor, hotel was freezing cold, bathroom was nasty .. there was pee on seat and floor toilet paper every where .. bed was not made everything was on floor.NASTY NASTY NASTY

hello, i am an ex employee and also i had stayed there for 2 nights, and for that reason yes i made my own bed cleaned my own room, my complaint here is first there is NO supervisor nor a manager, just the head boss and the bigger head boss that own the building. It's a family business for them. I quit because it is very stressful and nothing is getting done properly, I was the person to check rooms after for the front desk receptionist when all the room attendants were done cleaning the c/o and stay rooms. The sheets had ciggerate hole's, or rips, had spots on sheets/ pillow cases/ cover's and also the comforter's were only changed when there was a spot on it or change after a month. In and around the toilet and even behind on the wall was NOT getting cleaned properly. Shower curtains had mold spots, from the girls not changing them every 2-3 days. The coffee pot holder for the coffee was not cleaned out right, still gross coffee stains. I also had very rude "room attendant(s) argue with the guests because some of them don't clean the stay rooms when your in it. (there was 2 ppl thats wanted there exchange because some the girls are rude.) I had 7 girls quit and 4 got fired. To top everything off they had ALOT of B.Bugs and no laundry lady, they have 1 of the room attendant's to clean a few rooms and do laundry. I WILL NEVER EVER STAY NOR TELL ANYONE TO STAY THERE IT IS AWFULL FROM MY HEART.

Stay was horrible. After we checked in we went up the room to check it out. There were outlets hanging out of the wall, the handles for the drawers were broken off, the window in the bathroom was off track. Ok, no biggie for JUST one night. We went about our business and did what we had to do and came back later on. We then went to use the pool. The pool was SO COLD that my 9 yr old would not even get in. But they say it is regulated to inspection and passed. We went back upstairs to our room to find sugar ants in the bathroom. They were coming out a small hole behind a garbage can.
The next morning we spoke to the front desk and voiced our complaints. We were pretty much brushed off. I then sent a letter to the General Manager. And their response was that the ants were our fault due to them finding dog food in the room. Well duh, I did pay for a pet. But those ants were no where near the dog food and they were found before us even feeding our dog.
Basically the letter stated that they appreciated our concerns and that the issues were being looked into but as for the ants, that was our own doing!!!