I am just beginning a battle with an "Econo Lodge" in Monterey, CA. I was charged for a room I did not stay in. I was mislead by the manager and the room smelled of a pungent odor which I believe was some kind of chemical used to cover up another odor which could be any source unknown (and probably DO NOT want to know!). My friend has respiratory allergies and we were only standing in the room for about 2 minutes. We were not offered a different room and after paying for the room, they attempted to add a charge for a roll away which was never disclosed upon check in. Because of the smell potentially causing respiratory distress, on top of not wanting to be gouged extra money, we went elsewhere after returning the keys. The next day I returned to request the charge be removed from my credit card and we were told the room was "used" and they had a receipt (for the charge to my credit card) that said I had checked in!! Unbelievable!! Bad service, unclean rooms and misleading me about use of a roll away bed...I am not going to sit back and take this abuse of a profit hungry motel franchise that has NO customer service skills!! I am pursuing the franchise owner, then if not satisfied, will pursue the corporate offices of Choice Hotels!

While staying in this hotel, with my three year old son. I went to the restroom, and a glass pipe fell out of the the toilet paper holder and shattered on the floor. The staff refused to change my room, and when they came to clean it up, they used a wet wash cloth. DIDN'T EVEN SWEEP!! I had to call 911 to get the pipe disposed of.

We stayed at Econo Lodge on July 18 & 19, 2008. During our stay we had dirty sheets on the beds. We had an extra adult which we had to pay extra for but received no extra towels. When we went to use the towels in the room they had hair balls in some. Others were dirty and stained. On white towels that is gross. They claimed there was wireless internet free of charge. We could not connect to internet. The room was very dirty. Next when we wanted to bath a child in the tub there was not plug to stop water. So the only choice was a shower. The sink had no plug as well, but it did back up if you ran water in it. We had one bar of soup and a hair dryer. Most places have bath stuff in the rooms. Not this room. And for breakfast a full continental breakfast? Cereal, toast, packaged muffins, coffee, & orange juice wasn't what we expected. Sorry but we will think twice before we stay there again. We could of stayed at Confort Inn for $10 more.

I WAS RESPSONSIBLE FOR RESERVING 8 ROOMS FOR 8 FAMILIES AT THIS HOTEL. FRIDAY AND SATURDAY NIGHT STAY. ARRIVING FRIDAY NIGHT AT THE HOTEL, THE HORRIBLE SMELL MADE ONE FAMILY LEAVE AND ANOTHER REQUEST FOR A ROOM CHANGE... THE RUDE FRONT DESK CLERK WAS NO HELP AT ALL. THE SMELL WAS FROM THE OUTDOOR POOL HAVING OVER A FOOT OF STAGNANT WATER ALL OVER, TRASH ALL OVER THE PLACE, AND NEVER BEING CLEANED. YOU COULD NOT GO OUTSIDE YOUR ROOM WITHOUT GETTING A QUEEZY STOMACH. ONE FAMILY REFUSED TO STAY. ALL THE OTHERS COMPLAINED THE ENTIRE WEEKEND!IT WAS EMBARRASSING THAT I WAS THE ONE WHO MADE THE RESERVATIONS AND HEARD COMMENTS ALL WEEKEND LONG!I TRIED REQUESTING A REFUND THROUGHT MANAGEMENT AT THE LOCATION ? A NEHAL R DALWADI. ALL I GOT WAS A LETTER SAYING SORRY BUT NOTHING ABOUT MY REQUEST FOR A REFUND. I TRIED FAXING AND CALLING BUT HAVE NOT GOTTEN ANY RESPONSE.STAY WAS FROM MARCH 28TH THROUGH MARCH 30TH THANK YOUANGELA [email protected]

... one of our guest left the hotel and stayed somewhere else! One guest had to move rooms! We had to call the front desk to ask for roll away bed to be removed two times!And the person at the front desk was RUDE. Upon check out myself and another guest had our bill messed and and had to work around trying to get a credit to our cards! I was not going to complain in front of all the families as I was held responsible for obtaining these rooms! I tried to call several times and the manager was not available that is why I faxed. When the manager did call I could not understand anything she said.(My job is inthe process of going thru a consolidation and I DO NOT have access to answer my desk phone and could not talk that is way I tried to do thru fax or even email which I did give her my email address.. I contacted also ChoiceHotels because that was were I had all the reservations and they got back right away and said they would contact the hotel directly and if she could nto satisfy me to let them know. I did not feel I had to get them involved again. which maybe I do.


06/05/2008 JLS BBB CONSUMER REJECTS BUSINESS' FINAL OFFER : FITZPATRICK FAMILY DID LEAVE A DAY EARLY!!! THEY WOULD HAVE LEFT THAT NIGHT BUT ARRIVED LATE!!! DYNIS FAMILY DID ASK FOR A DIFFERENT ROOM AND WERE GIVEN A DIFFERENT ROOM!!! THE ODOR WAS SO BAD YOU COULD SMELL IT FROM ANY ROOM IN THE HOTEL!!! WHEN YOU WALKED PAST THE POOL YOU COULD SEE THE GARBAGE AND STANDING WATAR THAT WAS CAUSING THE ODOR!!!
THE INFORMATION THIS HOTEL IS PROVIDING IS NOT ACCURATE!!! IT IS GETTING QUITE UPSETTING THAT THEY ARE NOT ACCCEPTING RESPONSIBLITY!!! I AM WILLING TO TAKE FURTHER ACTION NOW BECAUSE OF THEIR UNWILLINGNESS.. ICAN GET STATEMENTS FROM ALL 10 FAMILIES...