Econolodge Motels
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Category: Travel
Contact Information United States
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Econolodge Motels Reviews
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Xiva
February 16, 2010
Double charged
I traveled to EconoLodge (OH430) in Worthington, OH for a high school wrestling tournament on 3/5/09. Two rooms were reserved by the team coordinator. Upon check in, I requested to reserve my own room as the motel was empty and I wished to use my AAA discount. The clerk assured me I had the lowest rate available--lower than the AAA rate. Upon check out, I was amazed to see that my VISA had been charge double the nightly room rate and more than double the AAA rate. The clerk would not give me her name or a room receipt. She would only write her initials ("BR") on my VISA receipt. I have contacted customer service to no avail. I received a form letter apology by email addressed to "Dear ___." In the letter, the general manager, Bob Patel, said it would not happen with future customers. I also received $50 in Econoldge coupons which I have no use for.
I would like to be reimbursed for the $100 for which I was deliberately overcharged.
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Godme
December 9, 2009
Awful experience
The Econolodge chain is disreputable in that their business model is based on for every customer we lose, we gain 7 - 10 news ones.. this is vividly true of their California units.
I stayed at Econolodges in CA, in different cities, over the Christmas holiday... in one there was no hot water as the operator apparently shut everything down after 6 Pm the night before... so at 6 AM the morning after, no hot water and no one to complain to, as facility was locked tight and no attendant around... that was in Mojave CA. In Bakersfield, CA, few if any of the rooms had heat... changing rooms did not result in having a working heat unit. Thus, I froze my aspirations off... since it was very wintery cold
Complaining to corporate has not resulted in any response... thus one can see the hotel chain business model still works... as PT Branum put it" There is a sucker born every minute" so those of us who travel frequently on a low budget need to look elsewhere for economy lodging that includes how water in the morning, heat at night and even a remote control for the TV.
Screw me once.. shame on them, screw me twice, shame on me... no third chance will be afforded these "highway" robbers.. Burn in hell EconoLodge Corporate.. at least it's warm there.. plenty of heat!
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Zack
August 10, 2009
Double charge
I traveled to EconoLodge (OH430) in Worthington, OH for a high school wrestling tournament on 3/5/09. Two rooms were reserved by the team coordinator. Upon check in, I requested to reserve my own room as the motel was empty and I wished to use my AAA discount. The clerk assured me I had the lowest rate available--lower than the AAA rate. Upon check out, I was amazed to see that my VISA had been charge double the nightly room rate and more than double the AAA rate. The clerk would not give me her name or a room receipt. She would only write her initials ("BR") on my VISA receipt. I have contacted customer service to no avail. I received a form letter apology by email addressed to "Dear ___." In the letter, the general manager, Bob Patel, said it would not happen with future customers. I also received $50 in Econoldge coupons which I have no use for.
I would like to be reimbursed for the $100 for which I was deliberately overcharged.
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