On Thursday, August 13, I made a reservation on the internet for the Hillsboro, Oregon Econolodge. Not five minutes later I realized that I hadn't put the correct day (1 night) so I cancelled the reservation. I then called the Hillsboro Econolodge and made a reservation for the correct night, after they assured me that the other reservation "wasn't in the system" and I wouldn't be charged twice.

The hotel room was stuffy and stunk like wet carpet and cleaning agents. There was mildew on the shower knob. We went to bed aroun 10:30 and that's when the party next door started. Laughing, giggling, girls coming in and out, doors closing/opening, little "secret" knocks and more giggles, you get the picture. Loud talking, laughing and whatever partiers do was going on. My teenaged daughters and I were subjected to this and did not call the front desk as we were afraid. And quite frankly, I got the feeling that there was a lot more going on at the hotel than meets the eye. We were very afraid.

Trying to sleep, the refrigerator had a really loud buzzing sound, so I turned it off. We turned on the air/fan attempting to drown out the party. A lot of unscrupulous people were about and that includes the desk clerk. No thank you, Hillsboro, Econolodge. NEVER AGAIN.

Then I get home and checked my bank account online to find out that I WAS charged twice for the room. It didn't matter that I cancelled within five minutes. It wouldn't have mattered if I cancelled in 1 minute from the time I made the reservation. You, see, you CAN'T cancel a reservation for Econolodge. They refuse to reimburse you and if they decide to, you still have to pay $25 of it to them. This place is a ripoff, fraud, and very dishonest. Their "policy" states that you CAN'T make mistakes in tiny writing at the bottom of their site. So it brings the question, why did the manager say that my reservation "never went through." These people are a disgrace not only to the hotel industry, but to anyone who has the misfortune of doing "business" with them as their business is consumer fraud.

I recently booked a reservation through Travelocity at the Melbourne Econolodge for Friday, June 12th. Upon arrival at 10pm we were met with a line that was out the door waiting to check in. While we were waiting in line, four separate parties who had just checked in came in complaining that there were no sheets or towels. A fifth person came in and canceled his reservations after he too found no sheets or towels in his room as well as only having one bed instead of two. After 45 minutes of waiting I finally checked in.

When I entered the room I found that not only were there no sheets or towels, but there were no drinking cups, pillowcases, or even toilette paper. Outraged, I went back to the desk which assigned me to a new room that they assured me “was 100% ready” because they “had just been there”. Upon entering the new room I found that there were no pillowcases and found two dead bed bugs in each of the two beds (our reservation was for one king). Again, I went to the desk and they said they would send pillowcases right up, not even addressing the bugs or the bed. Now, at 11:30, after waiting 20 minutes with no pillowcases I went up to the desk and demanded a refund. Bridgette at the front desk assured me she would refund the money to my card after she took care of the now much longer line of people. Completely frustrated and exhausted from the non-existence of customer service and dealing with the incompetence of the Econolodge staff, I stormed out never to return.

I have stayed at Econolodge before but I have never had such a terrible experience. To make matters worse it has been over two weeks and I have not yet been refunded my money as I was promised.

I cancelled a reservation fourteen days prior and was told that they had a 15 day cancellation policy. I never had this in writing and they still charged me FULL price for two rooms for two nights--$860.00. I tried the credit card company and they tried to get my money back. I filed a complaint with NY State Attorney General and still they wont budge. I am irate and would like to tell Syracuse U. to no longer recommend this hotel. When I called 1-800-ECONOLODGE they also knew nothing of this policy. I had asked for confirmation letter when I booked and never received it. I am appalled and still looking into all avenues to get my money back. I would like to advise everyone to never use an Econolodge hotel if they know whats good for them

My husband checked in to the Econolodge 1/3/2009 at 9:30 pm checked out the next a.m at 5:30. We received 2 seperate charges on the 3rd and again on the 8th. The desk clerk who can barely manage English can not find us in the computer when she finally does says yes, yes you stay 2 nights. I say don't be silly of course we didn't an error has been made, now I'm still fully expecting my refund an an apology-not so fast I am not even permitted to speak to the owner/manager Saeed so I call the corporate office to complain. Evidently they don't care about me or my complaint either they said my husband registered for 2 nights we have to pay for 2 nights. Still expecting my refund and an apology because I mistakenly think they want my business I said o.k so it was a mistake on our part but since we did not stay in your hotel, use your resources or cause you to lose business snce the hotel was not full can I have my refund? Corporate HQ tells me to go pound salt-guess they don't want my business after all. Please, oh please don't give them yours either. It's not like you'll be missing out on a spa like experience or anything. Take your $101.99 to another cheap hotel that is not part of the Choice International chain. Thank you, Nancy Williams