I don't even have the energy to write about how frustrated I have been dealing with a return to Ecost that was lost by the shipper. I called and emailed countless times to get resolution, was given conflicting information, and finally after my 3rd or fourth 3-way call with them and UPS, a claim was filed. UPS was always very helpful, but they could not do anything for me directly, and Ecost was hardly timely in filing the necessary claim. It has already been over 2 months I've been dealing with this, and in my most recent call to Ecost I was informed that it should be resolved by the end of the week. With the addendum that I should call next Monday if I hear nothing. Which is likely, as I have had to be on their backs constantly throughout this entire process. It's ridiculous that I should have to hunt them down to fix a problem that began with them shipping me the wrong product to begin with. The irony is, I didn't even want a refund, I would have been happy with a replacement of the correct product. But, after this ordeal, I don't care if they are giving their stock away, I will never do business with them again and will encourage everyone I know to steer clear of them also.

I bought an iPod as a Christmas gift on Dec. 19th and paid for 2nd Day Air to ensure delivery by Christmas (as the eCost website prompted me to do.)

I received a shipping notice on Dec. 20th. When I did not receive the item by the evening of the 22nd, I checked the shipping status with UPS. It was still listed as "Billing Information Received". I called UPS to ask if they had received the item from eCost. They had not received the item from eCost to ship yet.

I called eCost early the morning of the 23rd and asked them to cancel the order. I explained that I needed the item that day (the 23rd), as we were leaving town the next day. I explained how I lived up to my end of the transaction by paying for the item immediately with an expectation that they would then send the item to arrive by Christmas (the reason I paid for 2nd day air.) The customer service rep first replied "all sales are final." After I further explained that a sale was not completed because I did not have the item in possession, he said he would file a "cancellation request" and that since the item had not shipped yet, it should not be an issue. I went and bought another iPod that day.

On Dec. 27, we return home. Later that day, my wife finds a package on our door step from eCost. I called customer service and explained that I had requested to cancel the item and was surprised to receive it and that I wanted to return the iPod for a refund. They gave me the standard "all sales are final" line. I said that I understood, but that I had requested to cancel the order before it had shipped because they had not delivered in a timely manner. I was told they would file a Return Authorization request.

I called back several times to check on the status of my return request. I kept being told to check back later, and that no one in the RA department or in management was available to talk. I called again today Jan. 4th, a week after the initial RA request was made, and asked about the status of the return authorization. I was told an email was sent with the RA request on Dec. 30th. I never received the e-mail and asked if they could resend it.

The e-mail reply I get simply repeats, "all sales are final."

I am at a loss how a company advertises "World Class Customer Service" and will not process a simple return request when they failed to deliver the item in a timely manner and then failed to cancel the order when that request was made.

Save yourself the time and headache, DO NOT BUY FROM eCOST!

I attempted to purchase an MSI Wind All-In-One desktop PC from eCost.com they beat the competition's price by about 70 dollars. I had never ordered from eCost.com before so I was a little nervous. Apparently I should have gone with my gut. I placed the order on 11/3/2010 everything went fine, they called a few hours later to confirm all of the billing information (I thought it was odd since none of the other online retailers I have ordered from have done this before, but also thought it was kind of nice that they verified everything.) So I went about business as usual. A business week later I hadn't received any tracking information or updates so I contacted there customer service via email. They responded to me the next day and said that the order had been canceled, due to the item being out of stock...I was shocked. I checked the site again and it showed up as In Stock...I was a little confused so I called there customer service. She confirmed that the order had indeed been canceled due to the item being out of stock. I told her that on there site that it showed up as in stock. She found it and said yes it was in stock now. She then asked if I'd like to place the order...due to the fact that they never told me that the original order was canceled to begin with I pissed at there communication skills to me the customer and decided to pay a little extra from NewEgg.com and get the item from there. At least I know that they will send me the order quickly it's worth the extra cash. I will never order from eCost again.

Mis-representation of item sold. Customer support via email is non existent as even after 3 emails I never even got one response. After complaining on another review site they actually called me about my problem but never called back and never resolved the issue (refurb laptop that arrived with non working hard drive).

I ordered 2 items that were listed in stock. Their invoice email said thank you for the order and it was being processed. Several days later, I was eMailed by them saying one of the items is no longer being manufactured, and the other is on back-order. Of course when I went to their site, both are still listed as in stock...

See for yourself. I am sure they are still "In Stock"

http://www.ecost.com/Detail.aspx?edp=49832271
and
http://www.ecost.com/Detail.aspx?edp=3408956
(Both items shown in screen shots 1 week after learning they were not in stock and have still NOT shipped.)

I have requested a order cancellation, but have not heard back from them yet. Why do I predict a credit card dispute in my future? eCost is a fraud. Buyer beware!