It is obvious that Ecost.com is not looking to build on going relationships with their customers. After being ripped off once by Ecost I can only do my best to educate the public that this is not a store to do business with. I run a global manufacturing company and I always try to keep my customers happy. Ecost.com really does not care to go the extra mile to keep their customers happy. I recently purchased a 26" LCD tv on line and I did not know it was reburbished. I was out of town for the month and when I opened the box yesterday I then realized that the tv was reburbished, scratched and had a bad pixel on the screen. When I called Ecost.com they told me they will not take the tv back and that I now have to contact the manufacturer and pay for the return shipping to Westinghouse.

I would have been better off paying the full price at my local Target store and getting a brand new unit. If I had a problem I could have just returned it to Target for exchange. I believe stores like Ecost.com should be reviewed by WCBS TV Shame on You department. Having worked in broadcasting most of my life I may contact a friend to cover this story.

Horrible, horrible, horrible!!! I ordered an internal hard drive for my computer. I paid the extra money to have it shipped 2 day mail. I needed the part by Tues. b/c my son does his high school online and couldn't fall behind which is why I paid for the 2 day shipping!!! Order was placed on Friday and now it is Wed. and still not hard drive. I've made multiple calls, sent multiple emails to cancel the order and they wont b/c it is transit! Their site shows it is still sitting in the stupid warehouse! They say I'll get it Thurs (tomorrow), but I highly doubt it!

Go to your local Best Buy or OfficeDepot, whatever. You might pay a few dollars more, but at least you'll have your part without paying for shipping THAT DOESN'T WORK!!!

Stay away from these bozos! Don't learn your lesson the hard way like I did! Again, the money you think you will save will be lost in how long it takes to get your stuff.

p.s. After further investigation, I see that what others ordered didn't work or was the wrong thing! Now I'm scared to death if I do get my hard drive it will be the wrong one or won't work at all!!!

I bought my son an Xbox 360 for Christmas. I received it in a timely manner and I let my son try it out early and low and behold a red light came on. I called microsoft to find out what the error code was and they said it had to be fixed through Microsoft (which would cost me more money) or I should send it back to the company that I bought it from. I called Ecost and they said no problem wait for a return authorization label which would come within 72 hours and return the Xbox for a full refund. I then had to call numerous times to get the label but I finally got it. I shipped the package back and called when they received it to see when I would receive my refund as now our Christmas is ruined and I need the money to go buy my son a working Xbox. Ecost then goes and ships the original defective Xbox back saying it was missing the label. If it was missing the label how could they put another label on it and ship it back to me? My label was still on the box with another one placed on top of mine. We refuse the package and back it goes. In the meantime I keep calling Ecost and get absolutely no where with their customer service. I find Linda Potters number online (supposedly she is the only one there who can help people, her cell number is 310-218-6741, office number is 800-555-3613 ext 4127). She has been giving us the run around also. She said the package was lost but we gave her the tracking number and guess what it isn't lost. I returned a defective product and want my money back so that I can purchase a working Xbox for my son, I would like to try and make his New Year happier since Christmas was ruined. DO NOT ORDER FROM THIS COMPANY THEY WILL TAKE YOUR MONEY AND SELL YOU DEFECTIVE PRODUCTS AND NEVER REFUND YOUR MONEY.

I placed a order with ecost during a promotion period which mentioned i will be receving a $30 rebate if i place a order for $100 or more and make the payment using paypal. The advertisement on ecost mentinoed the rebate will get credited to my paypal account with in 6 to 8 weeks. I have not received any rebate and when i call ecost they say its Paypal's promotion and when i call Paypal they say they don't have any information regarding the promotion. Also when i want to return the products ecost says it only accepts te returns for 30 days. Finally after all the customer calls and all the pain and frustration of explaining the issue i realized its a rip off.

Exactly 7 minutes after I placed an order for a WD 2TB external drive on November 13, I noticed that the model number did not match the photo shown at eCost's site and cancelled the order. It was after-hours, so I followed up with a phone cancellation first thing the next morning. The eCost rep acknowledged the discrepancy and said she'd notify the "warehouse" immediately to cancel. Two days later, I was notified that my order had been shipped and phoned eCost again. The rep told me that I would have to accept the item and pointed me to the eCost ALL SALES FINAL policy. I held out for a manager and was told that yes, in this case, of course I could simply refuse the shipment and a full refund would be issued.

Two days later, shipment arrived, I refused it as instructed, and two more days later, UPS tracking showed me that it had arrived back at their warehouse. I phoned eCost again to inquire about the refund and was told that, as soon as the warehouse notified them that the item had been returned, my refund would be processed (the UPS tracking was apparently not sufficient). Another week passed, I phoned again. This time, my refund was in the works and would definitely appear in my PayPal account within a few days. Another week, another phone call. This time, my refund was in the works and would definitely appear in my PayPal account within 7 to 10 business days.

Red flag time. I said that I would hold off filing a dispute at PayPal if eCost would send me this promise in writing. They complied (of course, the 7-10 business days started from the time of this email, not from when they had actually received the item back, 2 weeks earlier).

Two more weeks, no refund. I phoned eCost again and was told that my money had been refunded two weeks earlier. I said it had not. They said they would look into it.

So, now one full month after the item was safely back in their hands, I filed a PayPal dispute. I was immediately phoned by an eCost rep who said, "Did you file a dispute with PayPal?" I said that I had, and he said that my filing the dispute was the reason I hadn't received my refund. As though that weren't absurd enough - that the dispute I had JUST filed was the reason they had not refunded my money during the entire previous month - he told me that they would not process my refund unless I cancelled the PayPal dispute.

BIG RED FLAG TIME. I flatly refused to be bullied into giving up this only leverage I had, and went immediately to PayPal to escalate my "dispute" to a "claim." Lo and behold, there appeared my refund.

In a nutshell, I would buy electronics out of the back of a stranger's pickup truck before I would buy from eCost. If I had not had PayPal's buyer protection (which they tried to bluff me into surrendering), I have no question that they would have simply stolen my money.