We purchased a linksys wireless usb adapter form Ecost.com. They sent the item to the wrong address. I caught the error and informed them the product was shipped to a vacant house. They advised me UPS would not leave the item but return it to the mfg. The item was sent and UPS did not require a signature. I drove 30 miles to retrieve the package and called ecost to return it to the mfg. Ecost advised me that would return the item and charge me a 20% restocking fee for their error.

A 20% restocking fee because they failed to halt a shipment and require a signature as they stated. Do not do business with ecost.com. Their customer service is probably located in some storage warehouse in the slums of India! 20%!!!1

I order a dvd recorder.It problem using some brand of dvd record disc.After a little time recieving the product.It would not record or take any dvd.I could no long play or record dvd.I called the number in the manual.It said number change to a over sea.I try customer service with ecost.They told me that I would have to buy a new and turn the old one in the box I got the product.If not in the same box.I would get charge more money.I would get a refund one they recieve the product and get some money back for the ohter new product I bought.It bad when senior citizen get rip off.

These guys are a bunch of SCAM ARTISTS! I was stupid enough to pay $40 for their "premium" service. IT'S BULL!!! The "outrageous offers" they put on their ads are BOGUS!! I hope they get shut down. DON'T BUY ANYTHING FROM THEM!

Went to place an order where the billing and shipping addresses were different. The billing name and address DID match the credit card used to place the purchase and it was being shipped elsewhere as a GIFT. Approximately 10 days after ordering, the recipient still had not received the item. We called Ecost and was told that the order was canceled due to not passing "credit review". There was plenty of money on the cc to make the purchase and had Ecost done what most normal companies do: Check the billing address to make sure it matches the cc, check the cvv code against the card and also preauthorize the card when the order is submitted to verify funds, then they wouldn't have had to cancel the order and then LIE about why they did it. FYI: The words "credit review" to me mean something entirely different from preauthorization, etc. You expect to hear it when you're getting your credit report pulled, not making a purchase. Judging from the other issues with them on this site, I guess it's not a bad thing it didn't go through, but from hearing them repeatedly tell me that's why they canceled the order and then making excuses when I brought up solutions to avoid people getting their gift orders canceled, they are not worth ordering from. As if that wasn't enough, they actually asked me if we wanted to re-place the order! Of course we said No, we'll order it from someone else! Definitely not worth ordering from. :-) Learn it now before you get screwed.

I ordered a refurbished Viewsonic, 24 inch HD monitor for $199. Seemed like a great deal. The monitor came in a non-descript, cardboard box with no manufacturer packaging. It was covered with a used, worn plastic bag and the accessories were just tossed in and floating around freely in the box. The foam carrier holding the monitor was obviously for another product and barely supported the monitor in place.

I took the monitor out and check it. The back was covered in scratches and the side of the monitor where the controls were was split open and the controls would not work (see photo attached). I have bought reconditioned equipment from other stores before and those products always looked new. This so-called, 'refurbished' crap from eCost is simply used, damaged, un-reconditioned JUNK.

I called for a replacement and they wanted me to pay for ANOTHER monitor to replace it. They said they would refund my money for this broken monitor AFTER they got it back, but I had to BUY another monitor if I wanted a replacement. No way were they going to get double my money! So, the customer service rep said they would send me a return label and would send me a replacement monitor once they received the broken one. Fine. Got the label, securely packaged the monitor (a much better job than what they had done), and shipped it back via UPS.

Several days later (and days after UPS had confirmed delivery the monitor), a guy from eCost calls me and says he needs my credit card number to pay for a replacement monitor. WHAT??? He said they received the returned monitor and will process the refund after it is examined, but to get my replacement, I would have to buy another one.

I told him that's not what the previous person had told me. That person had said I'd get a replacement when the broken one arrived. Now, this guy told me that is not their policy. I asked him why should I pay for ANOTHER monitor when they now have the damaged one in their possession? He simply said that Returns are not his department and needed my credit card if I wanted another monitor.

I asked to talk to a manager. He 'tried' to contact one, but all I got was a recorded voice mail message. What was really funny is that the customer service rep I first talked before returning the monitor called herself "Seth". Now, this guy puts me in touch with his manager, also named, "Seth" (this time a man). Coincidence? Doubtful. That sounded very fishy. Needless to say, manager 'Seth' never called me back. There were no more responses to my emails, either.

So, I filed a complaint with the BBB. Lo and behold, a refund appeared in my paypal account shortly thereafer. How about that? I did not order a replacement. Hell no. "Fool me once..."

Lesson learned: eCost may sell decent merchandise when it's NEW, but their refurbished stuff is JUNK. Read the other complaints here. Listen, if it sounds too good to be true, it's likely isn't. They are SCAM artists, trying to unload broken, damaged, crap on unsuspecting customers with the lure of really cheap prices. Then they will try to bilk you for TWICE the cost of the goods when you try to get a replacement. You MAY eventually get your money back, but they've held onto to it (and who knows how much more from others) to earn the interest on it. You, on the other hand, may be hit for interest on your credit card because of this.

eCost states that sales on refurbished goods are final, but if the goods are not as described or damaged, you are entitled to get your money back. Forget the replacement, you'll just get more junk. Call the BBB, file a complaint on boards like this. We have to stop this company from ripping-off us off.