I just got burned by the ecost scamwagon!! Ordered a 23" samsung monitor and payed through paypal. Monitor showed up packed like crap with the base smacking around inside. I shouldn't have even bothered opening it but I did. The monitor had no cables, no warranty info, and was wrapped in a sheet of thin foam. After taking the foam off I noticed the monitor had fine scratches all around the bezel and had a completely different stand than was pictured on the site. It is basically a different model than what they have pictured. I called thinking oh man they are going to want to hear about this. Boy was I wrong. They initially were acting as though I was out of line for asking for an RA#. Then they told me they would issue an RA# only if I took pictures of the monitor and scratches. UNBELIEVABLE!!! You send me a damaged item that isn't even what I ordered and now I have to send you pictures of the dam thing. Get bent!! Steer clear of this crap company. The negative reviews I'm finding after the fact make me feel like an idiot for ever doing business with them.

I have NEVER had a more MISERABLE and FRUSTRATING online shopping experience in the 12 years I have been shopping with internet retailers. On March 9, 2009 I ordered a Westinghouse 26' LCD TV from ECost.com. I THOUGHT it was an AMAZING deal so I also bought the Square Trade Extended Warranty as well. When I got the TV and went to set it up I discovered that it had NO base with it for the TV to sit on.

The screws for the base were in the bag with the remote control and the booklet, but NO BASE. I immediately called the Customer Service number. It took several days, a few emails and 2 more phone calls but I received a base in the mail, FINALLY. I was thrilled, I took it out of the box and discovered it was the WRONG BASE and could NOT be used! Once again I called ECost.com and was once again told they would forward my complaint on to a resolution Specialist.

4 days later I get an email stating that I needed to return the ENTIRE TV and repurchase another one. WHAT THE HECK???? ALL I NEEDED was a BASE for my TV. Today was the LAST STRAW for me. I was placed on hold for 15 minutes and then I spoke with someone who CLAIMED to be a supervisor who talked to me like I was a criminal or something. She REFUSED to help me, and told me that I would have to do it THEIR way or NO WAY and I would be stuck with a TV that is balancing on my dresser without a base stand.

I simply can NOT afford to pay for another TV and shipping and allow ECost.com to hold onto over $600 of my hard earned money while I wait to be refunded for the TV without the stand. I have spoken to customer service reps on 5 separate occassions and each time I was treated as if I had done something wrong. I have worked in Customer Service for many years and if I EVER talked to a customer the way I have been talked to I would have been fired immediately.

Apparently they do NOT CARE about their customers OR the crappy products they are selling to consumers!!! This has been a NIGHTMARE, and I intend to blog about this on EVERY, SINGLE consumer rip off and complaint site I can find. I am BEYOND IRATE at this point, and STILL almost a month WITHOUT A RESOLUTION!!!

I recently purchased a Buffalo 4 TB TeraStation NAS Multimedia Storage Server from ecost.com . The item was not listed on their website as refurbished when I made the purchase. When I received the product there was a letter from the manufacturer explaining that the product was refurbished and that autobackup software that comes standard with new versions of the product was not included with the refurbished product. I immediately emailed and later phoned ecost.com to let them know that I was unhappy with the refurbished product and wanted to return it. The customer service people I spoke with informed me that the site's policy was that all sales were final and no returns were possible. When I asked to speak with a manager I was told that no manager was available, but I was assured that a manager would return my call. No one called back. Today I called again and had another agitated conversation with a customer service person who repeated the company policy to me several times despite my requests to speak with his manager. Eventually I was transferred to someone's voicemail in which I left a detailed message about the purchase and my unhappiness with the company policy. I have not heard back from anyone yet. I plan to file a dispute with Bill Me Later (my payment method) at the end of this week if the company does not resolve the issue.

They advertise these fantastic deals if you become a platinum club member for $39.95 and supposed free shipping if you join. Once you join, none of the items they advertise ever show up in the platinum countdown or new items sections. You only see that you've missed the item. The shipping only applies to shipments under 10 LBS. Do not join the club, it's a rip off.

eCost has it down when it comes to Dishonest and Deceptive Advertising. They first get you to pay them extra money to be a member of their Platinum Members group where they promise 'Outrageous Offers' and they are really outrageous offers like the $19.99 JawBone II or a $49 Nuvi-360 and then they claim that these will appear on their web site sometime between 11 AM and 11 PM Pacific time to keep you checking and looking for this offer.

Some times it looks like the offer actually appear, but most of the time it never does but still they post a note that the item has terminated and you never have any opportunity to actually purchase it. Other items that are on the list with very limited quantites and so when you place an order to purchase it, the order is later canceled with no reason or cause listed...
Looking at the normal prices, they are run of the mill and often they are selling Remanufactured products for only pennies less than some other sites sell the same thing new.
I have purchased a couple of items from them. The first was a perfect sale with zero problems other than a bit slow on the shipping. The second time I actually got a purchase through it arrived with parts missing and instead of fixing the problem I had to contact the manufacturer and request the missing parts. When in fact the packaging was open when I received it and so it is pretty clear to say eCost never shipped the complete item and knew it.
I wish I had seen this site before they got me for the extra $39 for the Platunum membership. Now I have to hope that at some point I find something that is discounted enough to break even ont he deal. But I have my doubts that it will happen.