I ordered this product the Dyson DC15 Animal for a Christmas gift for my Fiance. I recieved it about 2 weeks before christmas, she opened it on christmas and was so happy... That day we plugged it in to use it and nothing DOES NOT WORK!!! I called ECOST and I got the run around and was told that since it was a remanufactured item they only would cover it for 14 days from the shipment date, after that it is the manufactures issue.. No where under this item did it say REMANUFACTURED it says Manufature Recertified. Whats that mean? When on the phone with Ecost he told me to goto there web site click this, click that and deep in several pages under there HELP DESK it says Special return policy for reconditioned items 14 days, my paper work I got with this item says return policy of 30 days... Long story short I got the shaft and am now out $300 for something with a 6 month warrenty and does not work. I could have bought it brand new at a local store for $500 and would have gotten a 5 yr factory warrenty... And after looking over the site again and looking at the item I purchased, I see all these pictures and items that comes with the DC15, Well guess what... NOPE!!! In small print at the very, very bottom of this listing it states: Reconditioned items do not come with attachments. How can they not come with it, these attachments are what makes this the Dyson animal. Would be like getting this item and saying cord sold seperatly.. DO NOT USE THIS SITE! DONT EVEN LOOK IT UP THEY WILL GET you and are doing nothing but taking americans hard earned money and dont care about you as long as that charge clears the bank...

I needed an external hard drive to upgrade my storage capacity rather than purchase a new computer. I found what I wanted on eCost.com at a good price. I ordered it on Friday. I was given an order number and the amount was approved by my bank and the amount placed on hold in my pending transactions as a pre authorization.

I only use this debit mastercard for my online purchases and only transfer enough money into the account to cover my purchases. I have used this card for years on ebay, Amazon, Barnes and Noble, Abebooks, Lane Bryant, and many other online stores. I have never, ever had a problem with it. It is a verified account on Paypal.

I got an email that there was a problem with my order and I needed to call customer service. I called on Saturday. I was told I had to verify my billing address and phone number associated with my card. I did and the customer service rep who was really rude told me it would be Monday before my order was processed since they had to verify it with my bank. It seemed strange at the time anyway because the charge was already in my pending transactions on my bank's website.

I got an order confirmation email on Monday followed less than an hour later by a notice that my order had not been approved by my bank and my order had been canceled. I called and the even ruder customer service rep told me my card had been declined. What? The charge has been sitting in my pending transactions since I placed the order on Friday.

This really ticked me off. First: the credit department was not available to tell me what the problem was. Second: I could have purchased the exact same product at Sam's club on Saturday for less than a ten dollar difference after the shipping and handling charges eCost stated.

I have written two emails to them and they still have not answered why my card was pre authorized but my order was canceled. They keep telling me it has been addressed. Now that pre authorization is still on my account until it falls off as uncharged. I am told that will take as long as eight business days.

My bank was able to answer my question though. eCost.com tried to double charge my account. They tried to put through another charge on Monday. Since I had only transferred enough funds to cover the single purchase I was making, my bank declined the charge. I do not have overdraft protection on this account for just that reason.

This is why I use a separate card and only transfer enough to cover what I am purchasing at the time. If I had used my actual bank card or my credit card, these thieves would have charged me twice. Since I was too smart to let them cheat me, they canceled my order. I have since purchased my hard drive from Sam's club and am quite happy with it.

Don't do business with these people. They are incompetent at best and conniving thieves at worst. They are the worst example of an online company. I am glad that I was smarter than they were or I would be writing about not getting my double charge refunded.

I ordered a Sandisk Sansa e280 Refurbished from eCost. The one I received had scratches inside the screen. It was not an issue if all you were doing was listening to music but when you watched videos it was rather distracting. So I sent it back. ecost doesn't do exchanges so I waited for a return label and was told by the rep that if I reorder the item I would not have to pay shipping again, after all I wouldn't have to order the item again had the first one not been defective.

So I called back to reorder and the rep, keep in mind I contacted them four times, always had the same rep (seemingly of Pakistani/Indian descent), and now all of a sudden he changed the story so there was never an offer for free shipping. I knew that was untrue but I figured as long as they refund shipping on the defect then I only paid once and I am fine with that.

The item finally gets back to them and they look it over and deem it is not a defect because there are not scratches on the outside of the screen. Not only do they not refund my original shipping but they also dock me 15% for a restocking fee.

Obviously that is not what I told them so I told the guy what the problem was again and he argued it's a defect of the LCD screen but not the defect I stated so he was going to deny the refund.

I stated, you just said it was defective... once it is declared defective I should be issued a full refund. The guy refused and I angrily asked for a manager. I am fairly certain there is no manager at ecost. I am also fairly certain there is one guy at the phones making decisions at ecost.

He says he'll have their warehouse take another look and they'll respond in 2-3 days of their decision. 5 days pass and I hear nothing. So I call back and he says they decided it was not defective and he refuses to give me a manager on the phone (probably because none exists). It was apparent to me that they had planned on bilking me out of 15% and shipping on the return all along and I doubt they ever even looked at the item. What's worse is they restocked it and will now screw some other customer over with this item.

Ecost is run by people with zero ethics, no customer service skills and are a sham of a business set up to dump off refurbed electronics, whether or not they are in good condition at seemingly cheap costs. Once you buy the item they get to keep 15% of your money regardless so whether or not you send it back is of no consequence to them, they already made their money. In fact they can pull this scam off again and again by resending defective merchandise to people and getting them to eat 15% restocking fees for products they never get to keep/use.

I have purchased many items from Ecost.com over the years, but I returned a defective product in January, 2008 and I have not received a refund yet. Every time I call, they say they are getting right on it and that a manager will call me. Well, it is now the end of April and after 6 phone calls, I still do not have a refund.

Warning, if you do business with Ecost.com, make sure the product you are ordering is exactly what you want, because their refund policy is non existent, at least for me. I will now get my lawyer involved to see if they can shake anything loose.

I made a order from eCost.com "Hot sheet" for an Photosmart D7460 InkJet Print part # HP CC247A#B1H for $67.98. The Web site said that they had 4 in stock. After I placed the order I received an email saying "We have encountered a problem in processing your order #E8134963. This issue has made it necessary to CANCEL the item(s) listed below. We apologize for this inconvenience. No charges will be or have been processed to your credit card for these CANCELED item(s).

Regards,
eCost.com".

When I called to find out why they said that they were out of stock. I checked the website and they had the item for sale for $143.99 in stock. I called them and told them the problem and they said it was out of stock. I called back and was told they had them in stock and would I like to order one for $143.99. I then asked if I could have the item at the ad price they said NO. As I understand it this is "Bait and Switch" they are a total rip off!!!