On behalf of JC Theron, my grandmother, who is 82 years old. This account gets paid in full at the end of each month. An amount of R4323.00 was paid on 31/03/2011, directly at FNB, into Edcon's account. From the beginning of April my gran has been receiving threatening phone calls and sms's, demanding payment. She called the accounts department, she sent the proof of payment, she followed up and was told that the funds were allocated. Every day since she has been threatened with a poor credit record. She has sent the proof more then twice. There is no talking to the rude, abrasive and incompetent people at Edcon. We have spent hours on the phone and when you question them as to why, if they have the proof of payment (which they confirmed), they can't allocate the funds, you get told because everyone is on holiday???? The whole accounts department should be dismissed for poor service and stupidity.The amount of R81 that has been added to the account as interest should be removed and a written apology sent to my grandmother.