On 8 February 2011EDF sent me a gas bill for gas used from 13 October 2010 to 4 February 2011the previous bill had been for gas used up to 19 October 2010 so they were trying to charge me twice for the period from 13 October to 19 October. I was already in email contact with a Manager at Customer Services in relation to a previous error (They had sent me a Prepayment meter statement when I don’t have a prepayment meter) I emailed the Manager and informed her the bill was wrong. On the 23 February they sent a Notification of Legal Action for the non payment of the bill they had issued just 15 days earlier on the 8 February despite the fact I had disputed the bill. The Notification threatened that they would obtain entry by warrant and install a prepayment meter.

On the 24 February they sent another bill it was an estimated bill for gas used from 5 February to the 22 February the estimation was ridiculously low. Knowing they were going to put prices up on the 2 March I went online in the evening of 1 March to provide actual reading. After entering my reading a message came up stating my “Your gas reading is not consistent with previous reads Please re-enter” as I was already in email contact with the Manager I took a digital photo of the meter and emailed it to her at 7.18am on 2 March the reading was 3146. I have just received another bill it includes the amount for previous bill and then adds gas usage from 23 February to 1 March the readings entered for this period are 3070 to 3107 the usage is as 413 Kwh. The next entry is for gas used from 2 March to 2 March the gas usage for this one day is 435 Kwh, readings used are, first 3107 next 3146 and the cost for that one day up to 7.18am is £14.59 plus VAT plus 20 pence standing charge.

This bill then includes five entries listed as Bill Adjustments these five Bill Adjustments total £250.99 and that amount has been added to my bill. Three days ago I emailed asking for full and detailed explanations of each of the five Bill Adjustments shown in this bill. I have yet to receive a reply.

I signed up for changing my Gas/Electric supply with EDF energy online. I ticked the box agreeing to their terms and conditions without realizing the cancellation period was only 12 days from ticking the box. I was informed I would receive written confirmation by post and I assumed the 12 days would commence from receipt of written confirmation. I received an email confirmation; this contained NO phone numbers or options to cancel, or any reminder that I only had 12 days should I wish to cancel. To date I have not received written confirmation by post and I thought, as I hadn’t received anything in the post this was not being processed. I phoned to check this was the case and if necessary cancel changing to EDF energy as I had made arrangements to go elsewhere. They told me i was one day over the cancellation period. They were very aggresive, rude and unbending. I explained I had not received any confirmation by post and was informed this had been sent, neither was it relevant as I had ticked the box online and this gave me 12 days to cancel from then. This information regarding cancellation is less than a sentance in pages of there Terms & Conditions. There was no stage in signing that made it clear I only had 12 days from that point. I was 1 day over the cancellation period and they refused to budge and allow me to cancel. They were very, very aggressive with there stance and selling. I was informed my only option was to stay with them for 28 days then if I changed I would have to pay penalties of up to £100. I had replied to their email requesting cancellation but initially I was told this was not good enough, later i was told this had also been received to late. They gave me condesending advise informed me accepting their terms and conditions online was a legally binding document. The same as a mortgage or any other legal document I had signed. He suggested in future that I read terms and conditions far more carefully before signing! I have since sent in a complaint about the staff and am awaiting the reply from EDF compalints dept. I think the contract is for a year, if i ever get a copy ( I have requesed it 3 times but still not received) I will make sure I cancel it as soon as possibke and NEVER deal with them again because of the way i was treated. The whole thing was a total wind up. I can't believe they can speak to you in such a manner. I think this should be looked into as I am sure for someone older living alone this would have been a very bad experiance.