I am honestly tired about Mbali Nene, she doesnt have respect to her colleaques or rather employees. Is not for the first time i complain about this lady, my first complain was telephonically and actually they guy who helped told me that most of the people are complaing about her. She shouts to her staff like kids, how can you say someone is stupid in front of the customers. She must stop to talk to our mothers, aunts and sister the way she wants. I dont know f this is Edgars Carletonville policy, I hate the store because i really dont appreciate what that woman is doing to her poor people. I approched her and i told her that i have my own company but i dont talk to people like the way she is doing.

This time something must be done, go to the store and interview those people. they dont enjoy working there its a pity they too. Please take care of your friendly staff except MBALI NENE. They dont deserve to be treated like school children. Next time i will put my phone on video record and i will make sure that i expose her big time, if i have to take the mater to Daily Sun i will do so.

I am so tired of the attitude of the staff members at Edgars Liberty Mall in Pietermaritzburg. In three different departments (baby section, shoe section and customer care), I had to walk around the shop looking for someone to assist me. In all three cases, when I found someone to assist me, they seemed irritated by me asking for assistance and palmed me off on an even more disgruntled assistant. The staff are always rude, they hurry you (as though they have something better to do) and seem very disinterested. They do instead, far prefer to stand around in little groups chatting to eachother. As for customer care...CARE??? I think not. One actually gets the feeling from them (after waiting around for a minimum of 5-10 minutes to be helped), that they have far better things to do than see to you or your query. And I have never been to this store that the person assisting me has not had to call someone to help them!!! I would sincerely advise all staff have better training! And a smile to the customer wouldn't hurt either. I will certainly rethink visiting this store in the near future and I intend advising others not to either. What an awful shopping experience.

On the 6 April I visited the Edgars Sasolburg branch to change my ID number as the one that I had been using all the time indicated the wrong Date of Birth. With me I had my old ID book, my new ID book with the correct date of birth as well as the letter from the department of home affairs. The lady by the name of Nthabiseng was very helpful, she put the comments or remarks on the system and also said that she needed to phone the head office to find out what else she needed to do on her side. She first spoke to Thabo from the fraud dept who then referred her to the head office. She held on for 1 hr, I kid you not, she was so determined to keep me there until someone answered but there was just no answer. She gave me the numbers to call at my convenient time, so I did this on friday the 9th. I phoned the head office, got through within at least 5 minutes and I spoke to Samuel. He told me that he could not help me with anything because its almost time for him to go home. I must phone back on Monday to get the fax number where I need to fax the documents to. I am so disappointed, I have my account with Edgars since 2000 and I get such bad service!! Help me get my ID number changed!!

My mother went to Edgars in Village Square on Monday 8 March to buy a couple of specific dummies for my 6 month old daughter. When she exited the store (with one bag containing the dummies), the security staff insisted she opens and unpack her handbag in front of everyone to see that she doesn't have any 'stolen' dummies in there. There were people in the store that knew her, do you know how humiliating she felt!! If she looked like a suspicious lady I would understand, but it's a 'well off' 44 year old woman! She spends A LOT of money in your store but that was the last time she ever set foot in Edgars. She already closed her account so don’t even bother replying or try to contact her.

I am not satisfied with the fact that i am expected to just wait indefinately for a part to arrive for my tv to be repaired and returned to me. Nobody at Edgars or Mastercare is able to or even bothered to give me a turnaround time.

I pay for this appliance maintenance and i dont think i should still have to pay excess when this is the poor service i receive. Yes i have your loan unit but thanks for sending no remote, i need the exercise.

Its disgraceful, i believe Edgars should really help me get over my disgust with a voucher at least, bye the way i didnt get my birthday voucher in January either.