I went to the Polokwane Branch of Edgars and when I went to pay there was a line of more than 20 customers in line to pay but there was only 2 cashiers open with a possiblity of at least 6 more cashiers. Then while I was standing in line the cashier allowed the person she was helping to go and fetch more items to buy after she rung a few items of the customer. So she stood there doing nothing while waiting for the customer to return. so in effect only 1 cashier was open to help more than 20 customers.

This is ridiculous!!! How can there only be 2 cashiers open??? And allow customers to shop after the cashier has rung some of their items?? Further more the air-conditioning was not working or not working properly!!!

Generally if you want to have the BEST of the Worst service, make your way to Edgars, not all the staff, I admit, those I can count on 2 fingers, but, my experience on the 271009 with Beauty is enough to keep me away from that store forever.I bought 2 items that needed to be altered, never being to that section of any Edgars before, I was met by Beauty .When I asked if I was at the right place, she rudely told me the lady is not there, when I asked where she was, I again ever ruder, told me she didn't know, then said she was on lunch, when I asked if there was anyone else to help, she said no and she didn't know when the lady will be back, then she said 2:30pm.I was quite perturbed by her attitude and lack of assistance, so I asked her where her manager was, she pointed in mid-air and said I must go and find the manager.I ddin't do this, instead I walk around the store and shopped.I then came back at 2:30, and asked her if the lady was back, she told me yes, so I said thank you, she turned around and told me I must keep my thank you, she doesn't need it.She then refused to show me where the lady was, and told me I was rude.I told her I was going to report she her, she said can, she doesn't care...

I am appalled at the level of service from Edgars, I logged a complaint on Monday and no one has contacted me as yet. I phoned the call centre yesterday again for the 8th time, then only did the agent refer the matter to the regional manager. Every agent I spoke to so far has supposedly escalated to the regional manager and the store but nothing has happened. As it stands the damage is a huge risk to my baby. If something has to happen to my baby, Edgars and Jeep will be be held solely responsible. If Edgars wants a court battle over this issue then that is what they will get. I was given the name of the regional manager as Elroy Van Blerk to contact me, I am still waiting for him to call me.

Edgars, you better come to the party regarding this matter, I do not want another automated response from San again. When I call to speak to him, he is not available. I am sick and tried of Edgars hiding behind the phone. I will go to the store if you want me to, then all hell is going to break loose, trust me, I'm done being pushed from pillar to post. Edgars better contact me by 12h00 today!!!

I was retrenched in 2008, I had an edgars account for 2003 to then, I had taken the retrenchment cover, however the cleint services had told me that i lappsed in the last instalment therefore I do not qualify for payment cover, even though i explained that I lapsed on payment was due to the retrenchment, I now find out that I have been blacklisted, all my other accounts have paid out & settled the accounts that I had cover for .


Really do not know what to do .

I went to Edgars Cape Gate on Wednesday, 30th September at 09h10 to return a jacket. There were two ladies ahead of me in the queue at Customer Services. Although there are six counters, there was only one cashier – this cashier was still in training. After standing and listening to complaints from clients behind me, I was attended to after approximately 40 minutes. This is unacceptable. It was difficult to understand the cashier, visa versa. When I left, there were six clients in the queue complaining about the slow service. One cashier only. . .