The most unprofessional people work at this location, this includes the manager. My Father's Day gift was not given until 2 days after this holiday. I had placed the order on-line and scheduled a pick up time of 1pm for Sunday, then realized that I was not going to be able to pick up the order at that time and called to advice that I will be picking up at 3pm (mind you the employee that took the information FAILED to state they close at 3pm) and said okay. Got there and the store was closed! I called the Customer Service number and was told I would get a call back. No call back. I send an email out and decided to call again the Customer Service line and was then told that I had to deal with the store directly, a small piece of information that was not provided to me before hand. I called and spoke the manager, Joan and she was one of the rudest person and lacked such professionalism! I don't know how this person is a manager when she not only REFUSED to provide a refund but continue to state that it was my fault that I did not pick it up. She never apologized for her rudeness. What happened to informing your employees to provide correct information or the customer is always right? I will never do business again with this company and its sad that she is representing a huge corporation.