Complete ripoff - I signed up for the $17.95 per month digital diet package - was charged over $300 on my credit card and now I can't reach them at the 800 number or "live chat" and I've emailed twice with no response. How do you get in touch with these people to cancel a membership? I was on hold for 2 hours (not an exaggeration). DO NOT subscribe to ediets. Weight Watchers online service is much better and you can contact them with no problems.

Quoted from eDiets spam I received: "Your goals and success are very important to us!" I have found this to be as far from the truth as possible. That is the main reason I decided to cancel my subscription.

I asked that when my 28-day cycle was up, they cancel my subscription, then leave me and my money alone. No more spam, no more charges. They then sent me an email stating I would have to continue paying $17.96 per month for three months or pay a $25.00 cancellation fee. Being charged $25.00 to cancel, in my opinion is ridiculous. I paid my $17.96 for 28-days worth of access to the site, at 11 days I made the decision to cancel (which tells you how much use I got out of the site).

In the "agreed upon terms" it says: "After the FIRST 28 day billing cycle, your credit card will be billed $17.96 every 28 days UNTIL YOU CANCEL your membership." Well, I requested they cancel my membership as soon as the FIRST 28- day billing cycle (which I have already paid for) is up.

I then realized that in one place they made mention of "the third 28-day billing cycle" but everything else in the "agreed upon terms" states you may cancel any time, including the quote I mentioned above. They do not mention the word THIRD until right before the FIFTH time they mention 28-days. I am sure this was intentional. The majority of average human beings would miss the word third when it was only mentioned one time, verses “28-days” being mentioned 5 times in a paragraph.

So, in retrospect, kudos to eDiets for figuring out how to rip-off thousands of people for at least $25.00.

eDiets is not a reputable site, it is a scam. At the very least upon reading this anyone curious/interested in eDiets will know to go through everything said (especially terms and conditions) with a fine tooth comb.

Thank you for your time,
T. Tomarkin


cc: help AT ediets.com-

Just a note to the less-than-friendly folks at ediets.com; Thank you so much for regurgitating your rulebook in response to my request to cancel verses actually attempting to resolve this issue. It seems that many others have taken issue with your fine print terms and conditions as well. Hopefully with enough complaints (to 3rd party organizations) you will be more considerate about your customer care/support.