I attempted to book a flight from Johannesburg South Africa to London ( for my son who needed to urgently return to UK). edreams offered a number of choices the best being 16/12/2010 ETIHAD AIRLINES 1355 to LONDON via Abu Dabi £387. I accepted the offer and entered the Visa electron debit card detail. Immediately I received an email advising a booking reference 5QS4WZ BUT that there was a problem with my card and that they would advise what to do in order to effect payment and secure a ticket. They then demanded photocopies of my debit card /passport / ID. I immediately went to my bank and was told the eDreams had been credited with £487 at the moment of the transaction online 7.30 pm 16/12/2010. I attempted to fax them - no response. I attempted to phone - no response. I have emailed them many times requesting a ticket issue or refund- no [email protected]