I booked a flight on the 18th of July from Lisbon to London on behalf of my partner with edreams on their website I followed the correct procedure and when I had put all my payment details in and the site accepted payment a notice then appeared to say thet the flights could not be booked and monies would not be taken from my account. This however did not happen and now I have £248.66 pending in my available balance and I am unable to buy another flight. So no tickets and no flight. I have emailed them on numerous occasions and have received one reply asking for more details and to have a nice day! This has been a complete disaster and the flights were for the 25th july returning on the 3rd August and now the cost has risen even further. I have also tried ringing but it costs £1.35 mer minute via a land line and more if a mobile is to be used and this is all I have. I am so disappointed and after reading complaints from other people it seems unlikely I'll recieve the money back in time to book with another company. I am a single parent and work hard and to have this amount of money taken from me without any explanation with the added insult of having to pay £17 debit card fee for the priviledge is a disgrace. Please help me. I wouldn't mind if they actually booked the flights for me now I would be eternally grateful if they did but they are now saying they have no record of any such booking.