Even though Jackie's complaints against efashion solutions are a year old now, I agree with her 50000%! efashion solutions is unresponsive, careless, hurtful and insulting! I had a stroke in Dec. '06, and my left side remains partially paralyzed (this factors in, bear with me). I'm typing this with the index finger of my right hand. Anyway, even though my finances are in turmoil I "splurged" on a babyphat watch and earrings for my daughter. The earrings were $24.00 and the sale price of the watch at the time I ordered it was $94.99 (it's since been marked down again). ANYway, my order arrived--the $24.00 earrings came in their own sealed plastic bag, while I found the $95.00 watch lying at the bottom of the box--no case, no plastic bag protecting it--nothing!! I was heartbroken. It appears to be in one piece and (hopefully) runs but that isn't the point to me. Even GARBAGE gets bagged, but the gift I was so excited about giving didn't even get that much respect. You bet I emailed them! This was a week ago...of course they didn't respond. I'm emotionally drained, so yesterday (12/20) I emailed efashions telling them that if I end up needing to file a complaint with the BBB (for their unresponsiveness if nothing else) I'd wait until after Christmas . I explained again how my order was received and why it's so upsetting. I received an email from them last night (get this) telling me that my email put a smile on their faces and they're happy I'm pleased with their service!!! They obviously didn't even read my email! If anyone can possibly avoid dealing with efashion solutions--AVOID THEM! They do babyphat and consumers a HUGE disservice!