at 12:20 on 6/22 I ordered a faucet for my bathroom after speaking with Ruby. At 1:15 I called to cancel the order as my plumber said the info she supplied was incorrect. I was told that the order had processed and since it was a warehouse item in stock; the order could not be cancelled; but rather when I received it to send it back; AT AT 15% RESTOCKING FEE.
i will never ever use this company again

I returned an item to efaucets following your precedural insructions, getting a return authorization etc. I was told there would be a restocking fee which i expected because I read your return policy. I ordered the item in january 2011 and returned it the same month. It is now April and i still have no refund. Your phone representatives are curt, often indignant and certainly not sympathetic. I have been told on four separate occasions that my Paypal account has been credited, but it has not. I have contacted the bank that funds my Paypal account and have given the phony transaction number youo supplied me with which was supposed to originate from the Paypal bank. Surprise, the Paypal bank knows nothing about the transaction ticket number and no credit to my account has been received. I think efaucets is a scam operation and I would recommend anyone interested in purchasing online, find another vendor to deal with. If you look at this and other blogs you will become aware that efaucets.com has failed to refund numerous customers like me.

eFaucets is the most fraudulent, exploitive vendor of any kind that we have ever dealt with. We ordered from eFaucets because they were offering for sale a particular Grohe valve trim that was out of stock at other merchants. We also ordered the valve. When the parcel arrived, the valve was in it but the trim wasn't. Of course they charged to our credit card the price of both what they had to sell and what they did not. The valve is useless without the trim piece, but now they insist on nicking us a 20% "restocking fee" upon its return. They claim further that the relevant web page for the trim piece stated "Check Availability, " and that it's our fault we did not. However, there was no such advice, nor is there now, three weeks later.

What we have here is a variant of the Brooklyn Bridge scam. They sold us the bridge they were in no position to sell, supplied one part that they could access but none of the rest, and now they want a "restocking fee" for the return of the one part that's useless without the other. Nice work, if you can get it, like naked shorting on Wall Street. What can we do to stop all these leeches? There are at least 500 eFaucets victims protesting on the Web right now -- enough to form a club.

I placed an order with efaucets on 3/9/11. The funds were taken from my account and after 3 days, I still had no idea where my order was. The order tracking just kept saying that it was waiting for the UPS number. After a week, I called to cancel the order because it was already too late for my plumber. Turns out one of the things I ordered was not in stock but I wasn't ever told that when I placed the order nor was I contacted by anyone at the company. So, the order wasn't going to go anywhere until everything was ready to ship.
It has been well over a month now, they still have my money for one of the items on the order. I'm being charged a re-stocking fee even though the ordered never shipped from their warehouse. I've made countless phone calls and on-line chats trying to get to the bottom of this. It's been a nightmare. I ended up ordering from faucetsdirect.com and got exactly what I needed, overnight, for $10 shipping fee. Why better experience. Stay away from efaucets, the customer does NOT come first for them.

Do not order from EFaucets.com unless you are absolutley sure that you want the items you ordered or be ready to pay a 15% restock fee. I ordered some bath fixtures from EFaucets.com. The website said items were in-stock and ready to ship so I ordered them. However, a couple of days later, I sent an email to confirm shipping and get the tracking number only to get an email from them telling me items would ship directly from manufacturer. I waited close to half an hour with their online live chat before someone came online to tell me the items were in fact in stock and they could get them shiped out the next day. I told them that I wanted to cancel the entire order but they told me they couldn't. For a reason they could not explain, even though their warehouse was closed that day and the items hadn't shipped, the rep said the items were considered in stock so they would have to send them to me and then I could return the items to them at my shipping costs plus the 15% restock fee. It took over 15 minutes to reach someone each time a tried but I eventually talked to two different people in live chat and also a live supervisor on the telephone where I again told them to cancel the order before the items shipped but they insisted they could not cancel the order even though I told them I would refuse the shipment and retun it at they expense and deny the chargse to my credit card. So guess what, they told me there was nothing they could do and went ahead and shipped the items anyway; and just as I had promised, I refused the shipment and filed a denial of the charges with my credit card company.