False advertising on products, what you see as the item price you choose appears as a different price in your cart.

Eimprovement.com LLC owns and operates several online home improvement sites. This company cares little for customer service and if it by chance ever delivers on their stated goal, it is pure accident.

After ordering a shower kit, within one hour they had charged my credit card. Both the sales rep and the website stated it would be made and delivered within 2 to 3 weeks. Knowing this delay, we made the appropriate plans on the remodeling site.

After several attempts at contacting the company via email, phone calls and live chat, and after 7 weeks had passed, we wanted our money back but was told it could take up to 4 more weeks to get my money back since the product was never delivered.

Through our contacts with this company, we were told it was would shipped within 2 more weeks. Each time, this was not the case. If they would just have told us the truth even once.

I will never do business with any of these companies again. Buyer beware of this company. If you are among the fortunate who did do business and got your product when promised, great. I will not recommend them.

Like everybody else writing here, I experienced eFaucets horrible customer service and deceptive practices first hand. I placed an order for items listed as “in stock and ready to ship” only to find out later that one key piece really wasn’t in stock and would take weeks to come in. Of course, I couldn’t cancel the order without paying the restocking fees.

I complained to the Wisconsin Department of Consumer Protection (eFaucets is located in Wisconsin). My main argument was that eFaucets is using deceptive marketing practices by showing that items are in stock when really they are not. It is reasonable for a consumer like myself to rely on this information and expect that all items listed as in stock will be readily available. The WDCP agreed with me and issued a warning letter to eFaucets stating that they were in violation of Wisconsin law and needed to either make sure that the stock listing on the site was accurate or remove the listing altogether.

Following this letter, I did receive a FULL refund of the purchase price without any restocking fees taken out.

Unfortunately, the DCP can’t help if your issue is only related to nasty customer service reps, half hour hold times, being hung up on . . . . or any of the other wonderful experiences many of us are having with them. However, if you think you have a valid legal argument for why they should give you a refund, I strongly suggest filing a complaint. Unlike the BBB, they have the power to make a decision and force the merchant to abide by it. You can find their complaint form at: http://datcp.state.wi.us/cp/consumerinfo/cp/complaint-form/CPComplaintForm.jsp

I would also suggest filing with the BBB and your credit card company, but I found both to be less effective . . . but if enough of us complain, over time they may take action.

Within minutes of placing my order for kitchen and bath faucets using efaucets.com, I called the company back to let them know that I selected the wrong shipping type by mistake. Right away, I realized I selected wrong bath sink faucets and wanted to select the correct ones. I am in the middle of new construction and I needed a series of faucets that were not available through local supply companies.

When I was placing order, great service. When I needed help, they were quick to simply quote "on-line policies" over and over, with no regard to helpfulness - even though I was willing to pay for the corrections. I didn't want anything for free. And, even though all items were displayed as in-stock on the website when ordering, most were not even available. Some are now taking up to 4 weeks for delivery! I was surprised that they could initiate the electronic transfer of funds from my bank, if the items were not even available. A week later I finally received my order.

Even though I received emails stating the order (minus 5 specific items) had been shipped, I did not receive anything I needed on-time for our plumber. When I finally reached someone in customer service (Becky, and the manager, Savanna), they offered no explanation, shunned me for being naive, and basically laughed with every word I spoke. A little empathy would have been nice at that point. We are building this house on a tight budget and are in the middle of finalizing our home loan. Pulling $3500 out of my personal bank account twice to pay for the faucets caused a great hardship for me. Efaucets.com has horrible service and they need to revise their policies to "help" the customer. Two plumbing supply houses here in my area heard of efaucets.com, and said they heard they are the ultimate rip-off to unsuspecting consumers.

I was willing to eat my mistake but efaucets just continued to dig in the knife over and over again. I have filed complaints with the BBB in Wisconsin, and the federal trade commission. Interestingly, there were other complaints against efaucets.com at the BBB in Wisconsin where efaucets is located.

Buyer beware when it comes to this company. And to add insult to injury, when I reordered with a local company, the local companies prices were far better than efaucets. For example, the local company provided the roman tub faucet for $50 less than efaucets. That was painful.