I considered myself pretty internet shopping savy until I ran into this company. Had I found site jabber before finding YaYa's I would not have ordered from them. I needed a cupcake stand (acrylic) for my daughters wedding reception on June 25. On June 6th I ordered a 6 tier cupcake stand from YaYa's. It arrived a week later and it was nothing short of junk. One of the tiers was so warped you could wear it as an acrylic cowboy hat. One looked like it had been sent through a wood chipper and the top tier would not fit down on the tubing. I immediately went to the website and discovered they do not have a phone number to contact customer service. This should have been all the red flag I needed but at this point I needed to get a replacement. I emailed the company and told them what my issues were with the cupcake plate and they promptly emailed me back saying they would send a replacement. This took over a week to receive and when I saw the package yesterday in the mailbox, I knew that they did not send me a replacement cupcake stand. They sent the 6 inch top tier only. My daughters wedding reception is now only 4 days away and they are not guaranteeing me that they can get replacement plates to me by then. I dont believe I was dealing with someone that spoke English on chat because it took forever for them to respond to me and their English was very broken with sentences that did not make any sense. Please stay away from this website! If someone will tell me what else I can do to help put this sleazy company out of business I am all for it!

Save all future brides trouble. Do NOT use this site. You will get what you paid for. If you contact "customer service" (by the way the only way is through email and chat) they are EXTREMELY rude. If you stay professional, they will not use any professional writing. If you asked if they received your email, they will state you emailed wrong, although you pasted the email directly from their site. I thought this was a good way to go because I wanted an inexpensive wedding, but with all the drama and rudeness from this site... I should have paid extra for better.

For those that agree, we need to report them. I will shortly. Do not let them keep getting away with this! http://www.la.bbb.org/business-reviews/Party-Supplies-Retail/Ya-Ya-Creations-in-City-Of-Industry-CA-13186051

This company is TERRIBLE! I ordered personalized ribbon for a baby shower that I am throwing and paid extra (twice) to have it rushed through the preparation process and again to have it rush shipped. When I tried to tie a bow for the purpose that it was purchased, the brown wording smeared all over the light pink ribbon. Instead, I tried tying a not, thinking that would suffice. I could not even do that without it smearing! After talking to someone on a live chat, she was very rude and told me that if I "handled the product more carefully that I should not have this problem." When I told her it was not a handling issue, but a product problem, she restated the same thing. She told me that the print was a "foil finish" and not a laser finish. I told her I didn't care what finish it was, but what good is a roll of personalized ribbon if it can't be tied?! I told her that I would like to know what my options were for returning/replacing this ribbon. (The shower is now 2 weeks away and there is not time to remake it properly) She then proceeded to tell me to call her the next day because she needed to talk with her manager. Since she would not comply with any of my requests and was extremely rude, I opened a dispute with PayPal because they will stand by their customers.

Basically, this company 'efavormart.com' which is really 'Ya Ya Creations' has no interest in customer service and uses the fact that weddings and other such events are very emotional and uses that to their advantage when trying to explain away their inability to deliver products in a timely fashion. We ordered a number of items for a wedding and even though none of the items were personalized items, the excuse used for their inability to deliver the products was that the "Pew Clips" were customized items which according to them added an additional 7 to 10 days to the delivery. After days of vague or no response to emails, we tried using the online 'live person' chat to get the issue resolved and it was pretty much like being put on-hold without any soothing music. They refused to ship any of the other items that were "not customized" and insisted that because they had already printed the UPS shipping label (the day the order was placed) they could not. We strongly encouraged them to ship those items overnight to us as the wedding was now very close. After about 45 minutes of this very painful 'live chat' experience they finally agreed to ship the items if we would agree to 'no refund' for the already paid shipping charges and to pay an additional $143.17 in additional shipping charges for $155 worth of products. Basically they were told what they could do.

They refused to cancel the order, even though the products had not been shipped.

The reason that this company prints the shipping label the day the order is placed is so they can charge your credit card immediately rather than wait until they actually ship the product.

Our only recourse at this point is to dispute the charges with our credit card company which has been done, and to refuse the shipment, when and if UPS ever actually delivers the products which will be post wedding.

Please order from this company with caution.