Absolutely the worst customer service ever ... have used them numerous times in the past with no problems but after reading the reviews online I knew eventually i would fall to the wrath of bad customer service. Ordered flowers, tracked them online, noticed that they were no longer in transit, called UPS was informed that electronic info was the only thing they received about my shipment. Trailer made it to Canada but my shipment was not on it :( so UPS was pretty sure that my package had never even left the shipper ... contacted customer service as UPS said they need to put a trace on it since they were the sender, was told that it was customs delay, spent 20 mins on their chat system with "Sabrina" and "Crystal" only to be argued with that UPS was incorrect. I asked them numerous times to just contact UPS to make sure as my wedding is in 8 weeks so if it something more than just a customs delay then it needs to be dealt with as I cant afford the time. They flat out refused to contact them and told me I have to wait it out. No resolution what so ever and now I am to wait till whenever to see if my package magically appears. It was scheduled for delivery today and UPS says that they will not contact the sender until it has been 2 weeks and the sender says they will not contact UPS, until UPS contacts them. So now I have to make other plans for my wedding centerpieces as this was the final piece of the decorating and now will not get it in time to do the prep work I need to. I now understand why they have the worst customer services ratings ever. They just want your money, have no care about their customers.