I signed up for eFax free trail on Jun 10th this year. I sent a fax to try out the service. It's a 9 page fax, I sent from their website. I didn't get any email confirmation back until about 2 hours later. The email said that the fax failed. So I send it again. This time, I sent through email, which is their preferred way. Again, no confirmation, finally, about 5 hours later, I received an email saying that the fax has been sent but it took almost 2 hours. I didn't pay attention since I thought I am still in the trial period. Today, I called to cancel the service since I wasn't satisfied with their service based on that experience. The rep told me that I have been charged about $16 for that fax. Apparently, the free trial only allows you to send 30 fax page, to be exactly, it's actually 30 fax page minute. That is to say, even if you send 1 page, but somehow it took 31 mins, you'll be charged for the 1 min transmissionm cost. I questioned them why it took them 2 hours to send 9 pages, they don't know. All they say is that they don't have control over that and I have to pay up! NO REFUND! WHAT A SCAM! DON'T USE EFAX！

I signed up for a 30 day free trial of Efax and kept getting spam faxes sent to my email account.
Due to this, I had no intention of signing up.

I was a few days late in "NOT" cancelling the 30 day trial period (Why do you have to call to cancel a free trial period anyways?) and they charged my Credit card $12.95!

I call to close the account that they automatically signed me up. I get put on hold for 10 minutes and the call gets disconnected. So I have to call back again and wait for another 10 minutes. Once I am connected with an operator, I asked for a prorated refund since I was a few days late. They say it's against their policy!

eFax poor customer service, unreasonable and expensive charges

I have been an eFax customer since 2003. Have not used the service at least for the past 4 years. They would automatically charge my credit card annually without any pre notification. On 11/18/10 when I got my credit card statement, I noticed a charge for $139.95 for my yearly subscription made by eFax on 11/9/10. I called eFax customer service immediately. Customer service was basically rude and finally agreed to refund only $127. Stating that I had called more then 7 days after the charge was made and they are taking $12.95 for that. When I told them I received the credit card statement only on that day and came to know about the charges and they was no pre notification from them about this charge, they told they are not required by the contract to return any money nor give notification. I asked to speak to Customer Service supervisor and was denied stating the supervisor is very busy. Their website also does not list their leadership info to complain

Basically here is a company at this digital age that is very expensive, very rude, zero customer service and looks at only swindling customer’s money. Should stay away from company like this

DON'T DO BUSINESS WITH EFAX!!!

Efax won't refund any money if you cancel your service. If you tell them in July that you will be cancelling your service at the end of October when your annual billing runs out, they will immediately cancel your service and not give you a refund for the unused months. they say it's all explained in the terms of agreement that you signed.

When I told them that the Better Business Bureau had received 135 complaints against them in the last several months, they said they were aware of it.

EFAX WAS ADDED TO MY VERIZON PHONE BILL AND IS CHARGING ME 14.95 A MONTH FOR THIS SERVICE...DID NOT ORDER IT