I used eFax services with a toll free 866 # for a few months for my medical practice, then switched to a local phone # so I could receive international faxes. They agreed to close my toll free account, but then never did. I called 3 separate times to try to get them to close the account. After long conversations with me requesting to close accounts, they would suddenly drop the connection when they realized that I was not going to change my mind. Then they continued to bill my credit card for many months. When I asked AMEX to reverse charges eFax fought this, claiming that I never closed the account. Finally, I have asked AMEX to block all future charges. (will be closing my AMEX account as well since they should have protected me). I frequently attempted to send faxes via eFax that would only get through after multiple attempts, very time consuming. Additionally, I asked eFax to port my fax # so I could continue to use it with my new fax service, but they refused. These people are deceptive and dishonest. I would AVOID them at all cost!!!
If you already are using them and want to cancel your service, block all future charges first, since it appears they have a history of making it difficult for people to cancel.

Is eFax gone?
I have pre-paid and have used their service for a long time. Now I need to send a fax within the next half hour and it seems their website is down and their Messenger tool doesn't recognize my login. Does anyone know if they are still in business?

All eFax users receive large amounts of unsolicited fax advertisements and are often forced to pay for them. j2 Global, the parent company of eFax, not only sends its own advertisements to eFax customers, but also gives customers' information to third party advertisers. These junk faxes quickly add up and often cause customers to breach their free quota of received faxes.

According to federal law, j2 has the right to send junk faxes to its own customers but it is wrong for the company to force customers to pay for these advertisements upon receiving them. Customers have no control over the faxes they receive and the company offers no compensation for these damages. The company profits off of these advertisements every time a customer breaches their free received fax quota. When engaged in a business relationship with a company, receiving advertisements from that company is perfectly fine, but being required to pay for receiving those advertisements is not.

Has anyone else breached their quota because of these unsolicited advertisements?

I ordered the "free" trial and they billed my credit card anywayfor their nomal monthly fee. I tried to cancel and was given the runaround by some clown who couldnt even speak english. Don't do business with them.

Sent an important fax three times as a pdf file. Each time confirmation given by eFax that fax was sent along with the size of the pdf file.

Fax was not received. Phoned India tech support. Was told that pdf not supported. I said that eFax's website said that pdf WERE supported. "Yes, sometimes" came the reply.

I tried unsuccessfully to talk about the wider issue of the damage I had suffered but supervisor would not come on the line - instead he offered me $2 credit.

I looked at their corporate identity: J2 Telecommnication LLC in Los Angelese no longer exists according to the California Secretary of State's website. No one answers the telephone listed on the efax domain record.

Anyone know who in Government would be interested in pursuing this?