BUYERS BEWARE!! This company is very deceitful in their businss practices. I will never purchase anything from them in the future and would suggest anyone thinking about making a purchase to be sure to investigate extensively their practises. We purchased a Dynamic and Essence Heater for close to $300.00 which was suppose to heat a small room. We were very dissatisfied with the item and contacted the company to return it at which time we were told they don't do returns. We indicated that we were unaware they would not take returns at which time they directed us to the website information which on page 4 directs you to another website where it does say they don't take returns (VERY DECEIVING). When we contacted the company they finally said they would take the item back but there would be a 30% restocking fee (which included the shipping & handles fee) they indicated that the shipping fee wouldn't be more than $20.00 HAH! When we contacted various shipping agents (UPS, PO etc) we were informed that we were looking at $40.00 an up so after all this we decided that we would be returning the item for less than 1/2 return of what we paid and will be keeping the item. We will stick it in the bathroom as that is the only room small enough for it to heat