I 0rdered next day delivery of flowers to a funeral. I placed the order at 8:00 P.M. on April 15th for delivery at 11:00 A.M. on April 16th. I received a phone call at 9:45 from a customer service agent stating that the order could not be completed because they don't open until 8:39 and there was no time to complete the order. I called a local florist when I got off the phone at 10:00and they were able to deliver the flowers by the 11:00 funeral time. The online ad indicates that there was same day delivery available I requested same day delivery and then was told that ther was not enough time between 8:30 to 11:00 to deliver the flowers.