Eflow
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Category: Business & Finances
Contact Information Ireland
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Eflow Reviews
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m50tolltag
February 16, 2011
Customer care service
? Do you use the M50 on a regular basis .
If you do, how are you getting on . I have just got an email from Eflow and they have just admitted to me in that email that they are aware of their system not reading some tags on the toll barrier.
They say they " will address this area in a timely manner "
I complained about this as I use a Tolltag.ie electronic tag and I mentioned this to the customer care taem months ago and they completely denied that they have any problems with their system and only now that I complained to the NRA that I have got a reply .
But you would want to read the reply .
I just want to ask everyone out there do you have any issues, if you do then please let me know as I am putting my complaints in a format that will make sense to all who read it .
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Harvey78
November 10, 2010
Wrong charge
This is a good question to the people in e flow as i have received a letter stating that i used my car on the 5 November coming on the M50 which i was at home in mayo at that time. That it draws to my attention that how many people unknowingly is been charge for some computer or clerical mistake. It took them around 20 min to see that the car in the picture was not mine. If a person is not 100% sure about their findings they should get a second opinion before they send out bill and notices to people causing unnecessary distress in their lives.
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jony123
October 12, 2010
payment
unable to pay and have tried for 2 days now, tried through the service people and through the site, so the cost will keep mounting and its costing to make calls etc. this is an unbelievable scam of a business and should be shut down
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soniaw
January 20, 2010
toll charges
i drove my car trew the toll southbound on the 23/12/2009 and back northboun on the same day, so on the way home i called into my local centra store and paid my €6 toll fee as it was near christmas i wouldnt get to do it.So this week i get a bill of €47.50 southbound and €47.50 northbound late fee.. i called the compant and was told if i didnt have a receipt id have to pay this fee, i called to the local centra and asked them would they have a copy of the receipt, they could not help me and told me it happened to them too..i am not happy about this at all, there shuld be some way i could get a copy of my receipt from eflow or the shop i paid it in
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Valerie Marjoram
June 24, 2009
incompetent customer service
I first went through the M50 toll on 23rd May, both directions. Then I went to pay the fee and by accident I paid it into the wrong car reg- my Husband's. I quickly realisd my error since the amount was only €6.00 instead of €12 as I was expecting- having failed to pay within the ridiculous deadline. I then rang up the number thinking to be able to pay by phone and sort out the wrong payment. this was on 25th May. the chap I spoke to was nice, friendly, obviously on his last day or just messing around because he says that it's all sorted, but next I hear is I have a letter in the post informing me that I haven't paid a cent! this letter also warns about a possible further fine of €45.50. Anxious to avoid this fine, I ring up again, this time i get a confirmation number for my payment so it sounds as though something might actually have been done this time. Next letter- receipt? thank you for payment? No, telling me I still have €6.00 to pay and because of their incompetence another €45.50 too. Further phone calls. further assurances that the matter will be sorted out to my satisfaction. Promises of return phone calls, a written apology- I'm still waiting. I'm pretty sure they are still going to automatically send out another threatening letter with an extra €104.50 and then I'll really be able to say it's worth getting a solicitor. I'll sue them for damage to my health because of stress, loss of quality time with my children because of all the phone calls I had to make, and psychological trauma caused by the fear of prosecution, which was mentioned in the most recent letter. any advice on dealing with this nightmare would be most gratefully received. consumer complaints board, obviously, but how much detail do they need? I don't have names and dates for all othe phone calls I made, and anyway I'm afraid that's all a bit too deniable. Help!
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Hardship
May 27, 2009
Unspecified Charges
This operation does not allow easy payment of tool charges and is completely uncaring of consumer needs.
If one is resident in Dublin with an Irish number plate and using the East Link Toll Bridge regularly, the system is fine.
If you are an occasional visitor, tourist, or departing on holiday, there is no easy way to pay the toll charge.
If you are in a herry to catch a ferry and find yourself heading away for 2/3 weeks, you can be sure that an escalating bill is waiting for you when you return.
Recently, a friend of mine living in West Cork, with no Laser card, no internet access (Eflow website was down) was told that he would heve to travel 28 miles to the nearest pay point (56 mile round trip) or his charges would further increase by 8 that night.
He offered to send a cheque. He was told that they would not accept a cheque.
After contacting customer service again, he was told that there was noone to complain to, no escalation procedure, that they were not allowed give names of management and could not disclose who owned the company.
These people at the very least no not comply to any 1so9000 standard and are most likely in breach of consumer rights, when, offered a payment, they refuse to accept it.
Reference eflow Dublin - To be avoided or it could be very costly!
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November 7, 2008
poor customer service and not helpfull
i keep getting letters from eflow regarding notice to pay penalty and account outstanding, i have rang them every week for a few weeks now and every time they say there is nothing owed on my account but they will not send anything in writing to me to confirm this or email me anything. i also setup a video accoount over the phone and have still not received my account number or id so cannot check my balence online. However, even though i topped up my accoun with 30 euros they said over the phone there was -5 of a balence even though i have not used the toll since i setup a video account. Again i cannot get anything in writing off them.
Also, I have emailled them on a number of occasions asking for something via email saying i dont owe anything and requesting my account number on the video accoutn so i can check my balence to see for myself what it actually is. Again, nothing back.
This is the worst customer service i have ever come across. to this date i still do not know what is actually owed and what is in my account. This is terrible service.
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September 30, 2008
Notice to pay charge
Our main toll road on the M50 motorway in Dublin has removed the barriers and toll booths.
Now drivers must pay by 8pm next day or face a double charge.
I went to work next day in my wifes car, could not remember the reg of my car, and because I would not get back to my house until after 8pm, I now must pay €6 each way instead of €3.
My complaint is that the time allowed is far too short. Drivers should be given at lease two days to pay not one.
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