What ever happend to customer service?? "Gone With The Wind" i guess!! isn't every customer supposed to feel 'valued' and 'special.' i found that not to be the case with the eft personal trainers--retro fitness. there is no follow through after i signed the contract!!! is it that customers can be 'singled out' if the trainers don't think that the customer can fit into their schedule!! i don't think that customers should not be 'discriminated' against. i could be a millionaire but appear as if 'i am poor' in the eyes of the personal trainer. how do they know how much money i have?? (not good to make assumptions). oh, i forgot one more thing----are only the stay-at-home mothers entitled to have a 'personal trainer' just because they have more time than the 'working girls.' what's up with that?? if i am a customer, you should be able to meet me half way. maybe the trainers should retrain their minds, not their bodies in 'customer service 101.' they might offer this course at northern virginia community college. it shouldn't cost too much money to take at least one course in it!!