I ordered tw0 notebooks on December3 still not recieved. I finally got hold of Erick the manager after a week. He said he dont returns calls, but why does his voicemail say we will call you back?? Its been about two weeks and Erick the manager said that they still have not shipped out the product. There websites states that it will ship out 3 to 5 business days. Well Erick its been over 3 to 5 business days, plus I paid an extra shipping processing fee and insurance, now i want to cancel my order for a products that i never recieved. Erick told me if i cancel I WILL GET CHARGED an $84 fee. WOW they still havent shipped it out and going to charge me a fee.The products that was not even shipped out hes charging me a fee. This company is not keeping the end of the baragin. Dont try to say its because of the hoilday season because for one you never shipped it out and two i mail a family a box UNITED STATES POSTAL SERVICES SAME AS YOU TO Japan and he already recived his box. I live in the UNITED STATES. THIS COMPANY IS A SCAM DONT BUY FROM THEM. LOOK AT ALL THE OTHER COMPLAINTS ON THIS WEBSITE. A LESSON LEARNED A LOT OF SCAMMERS ON THE INTERNET. IF IT SOUNDS TOO GOOD TO BE TRUE THAN IT PROBABLY IS.