My boyfriend and I were traveling in Egypt and purchased 2 tickets on April 1, 2010 for one way tickets from Aswan to Cairo in Aswan. Once we arrived at the airport in Aswan on April 2nd we asked about being put on an earlier flight since we were dropped off at the airport earlier in the day (7:30am), flight was not until 12:00 am April 3rd. They told us to check back in a little while to see if any flights had open seats. After a few hours and several trips to the counter to check the status of open seats, we were told by an Egypt Air employee that we needed to have a different class in order to change our flight and that we could pay the difference in cash to change our class so that we could exchange. We asked about paying with a credit card but they told us they did not accept credit cards. We were very confused why Egypt Air, an international company, did not accept credit cards, since we had purchased 2 tickets from USA to Egypt through Egypt Air for over $1700 and 2 tickets from Cairo to Luxor all on a credit card. After speaking with the manager of the airport for several minutes and being taken into the back offices where they told us it was a certain price to change the tickets and then a few minutes later they raised the price to a different amount, the manager of the airport took us to the ATM (cash machine) to show us where we could get money but unfortunately our check card which had our money on it was compromised in Kom Ombo and we explained to him that we could not get any money, we could only use our credit card. They told us we would have to go back into town (Aswan) to the Egypt Air store and change our ticket. My boyfriend paid for a cab and went back into town to change the class on our tickets. Once he returned back we checked with the Egypt Air employee and he said that they would contact us when there was a seat open. Around 2:30 pm, after waiting and checking for several hours we were then informed that they had actually canceled our original tickets and told us that we should request a refund from Egypt Air. Around 3pm, which seemed to be when the shift change for employees took place, we went back to the counter and a very nice gentleman, Ayman Asran, apologized for the inconveniences and told us that they were able to put us on another flight and that we would leave around 9pm. He told us to contact someone from Egypt Air to get our refund from the first ticket purchase since we had purchased 2 other tickets to be able to change flights.

We tried to speak with someone in Cairo and then in New York but each time we were not successful due to time or them telling us to call Egypt Air. The Egypt Air employee gave us the customer service number in New York to contact to resolve our issue. After arriving back in Philadelphia I called the number and left several messages for the refund department. After finally trying someone in another department they were able to personally put me in touch with Wehia who was very kind and assisted me with my questions but he explained that we had actually upgraded our flight, which was not our intention. After gathering the flight receipts I left three messages and made several calls to try and reach Wehia to discuss further but I was unable to reach him and he did not return my calls. I finally tried another department and was able to speak to Cathy who tried to reach Wehia but was unsuccessful as well. She gave me the number for Lynn Luehrs who kindly emailed me so that I could be put in touch with someone. I sent Lynn the details of our issue as well as the receipts. Lynn did not reply to my email nor did anyone from Egypt Air follow up. I have sent three additional emails and have tried alling but have gotten no response.

At no point, during the entire process, were we informed that we would have to purchase an upgraded ticket. We would have waited for our original flight if we knew that we had to pay such a large amount.

On our 4 flights between Johannesburg & Heathrow we had the following problems:
One seat had a broken audio system so there was no way to watch the movie/listen to music.
There were numerous full sized Suitcases (similar to ours that weighed approx. 30kgs) in the overhead lockers that there was not space for a small shoulder bag and it had to be removed and placed on the other end of the lane by cabin crew member.
One seat had a broken foot rest which wouldn't go up - therefore hung out in the way of your feet and was highly uncomfortable
Pockets in front (that carry the inflihjt mag) had rubbish in them
Ashtrays on arm rests (which indicate the age of the plane) were full of rubbish (sweet papers and used chewing gum)
On the flight between London & Cairo there were no lights in the Cabin and no reading light either. The cabin crew served the dinner in the dark using torches. The pilot announced that this was due to an electrical short (is it legal to take off with an electrical short?)
On the flights (2 of them were 5hours 15 minutes and 2 of them were 8 hours) we were only offered beverages once during the duration of the flight. Surely with the altitude Cabin Staff should be keeping the passengers well hydrated? I, not surprisingly, became thirsty sometime during the flight and after pressing the Cabin Crew call button no one came and after walking to the canteen in the front and battling to get the Cabin Staff's attention as they were so involved in a private conversation I was SENT to the far rear of the plane for a glass. As the white plastic cups had run out I was given half a polystyrene cup (the bottle ran out!!!) of water. Even on a 2 hour flight between Cape Town and Durban on SAA you are re offered beverages.
The toilets were filthy, filthy filthy on all 4 flights. I have not even seen public toilets this bad (and I live in Africa). There was Urine on the floor, urine on the Carpet outside the door, toilet paper lying on the floor. Being an overnight flight and the cold in the UK I had taken my boots off and snuck to the toilet in the middle of the night in my socks. It was not very pleasant to have stepped in smelly urine and let it soak into my sock.

I recently flew on Egypt air from Aciro to Johannesburg. The state of the toilets on the flight was unnaceptable. I took photos of the toilets and I am sure anyone who sees the pictures would agree they were absolutely not usable I would like someone from Egypt air to contact me to resolve this issue.

I will not as yet publish the pics before they are given the opportunity to offer an explanation.

I bought a ticket for my son through Cheaptickets.com and my son had the worst time in traveling, first of all the egypt airlines flight from Beirut to Egypt was at 12.45Pm they changed the time to 9 Pm so he had to wait at airport from 10Am to 9PM, then at Cairo airport he waited about 18 hours and he had a lot of bad time there because of not caring for his cheked in luggage, he had to search for them and take his bags by himself to the right place and made him pay 150 Euros for travel changes, they told him that he has to contact ticket provider for these problems, I contacted Cheaptickets customer services and they said that they might not be able to do anything but they'll try?this was the first and last time that i purchase a ticket thru Cheaptickets and i will make sure to tell everyone about his ordeal because it was really a hell time and no one can explain it but himself, so here i am writing so everyone knows what to expect at some Airports.