Been with EharmonyUK for 3 weeks, and am getting new matches with people who haven't been active for weeks !, tell me how that can be even weeks later this is still happening. I am very dissillusioned. I am up to 250 potential matches, yet < 12 have actually viewed my profile ? Not that I expect a perfect match right away but these people are jsut not active, andpossibly not paid up or discontinued from what I am reading in complaints. Be warned. I've won't be continuing my subs. Its just not worth the time - best joining in real life clubs with interests you are passionate about.

I requested closure to my account on your website and a refund of the remaining amount based on the $28.95/mo fee. I was trusting to allow a upfront payment of $173.00 that was sent in June and now being told my account can't be cancelled. I am told the account will stand until Dec 07.

I feel all of these things are misleading in that people are lead to believe the account can be cancelled at anytime and there is a monthly rate, when in fact there isn't. The way it is working is there is a 1 month rate, 3 month rate, 6 month rate, and a 12 month rate. There isn't really a such thing as a monthly rate. I am asking other government and legal agencies to look into this misleading practice and considering further actions if I can't get some resolution from your company. Since, your representatives have a habit of hanging up on customers, I doubt you are open for discussion.

In March 2011 I re-signed up for eHarmony - a service that I had used successfully in the past. I purchased a 3 month membership, and was charged for the first month upfront (with an agreement to be billed monthly). I immediately attempted to update my profile, since some of my information was outdated - and was surprised to find that I couldn't make any changes at all. When I had been a member in the past, it was under a previous version of their webpage. The web pages either wouldn't load completely or would pretend to save changes, but nothing 'stuck'. I contacted customer support that day, requesting tech support (or a way to use an older version that would work). They were unable to figure out the problem, but offered to make minor changes (like to my 'location' since I had moved), while they tried to make things work.

Over the past month an a half, I have tried everything their tech support suggested - taking hours of my time, without any payoff. Different web browsers, settings, preferences, security levels, everything multiple times (because for some reason, they were unwilling/unable to look through the full email chain). At first I was grateful for the assistance - over time though, it became very frustrating, since nothing was fixed. To be clear - I'm talking about emails with 'suggestions' for me to try every 2 or 3 days for a month.

After I was charged the second monthly installment, I requested a refund. It is unacceptable to charge a second time for a service that hadn't been rendered yet. At first, they acted as though they were taking the situation seriously, but once I requested a refund they changed tactics - stating that if I had wanted a refund, I would have needed to have requested it in the first 3 days after signing up. Because I was willing to work with them to fix a technical issue on their end (I do not have any other websites that I have ever visited with similar issues, and I had always been able to use their site just fine before the change to the most recent version), I am being told that there is nothing that they can do for me.

When I responded that telling me that I couldn't have a refund because I was patient and giving them the benefit of the doubt, they told me that everything is fine on their end, so there obviously isn't a problem - and then condescendingly told me how sorry they were that I was considering leaving the eHarmony 'family' - as if I were deserting them, rather than giving up after being charged twice for a service I had yet to receive.

I requested the name/phone number of a person that *could* help me - and have been waiting over a week for any kind of response.

Once you give these thieves your credit card, you're apparently out of luck even if they are unable to make their site usable. Deal with them at your own risk!

BEWARE!! the free Feb. Communication is NOT free. You cannot email anyone unless you pay the membership. Typical eHarmony money scam. And this after I swore NEVER to go there again.

Eharmony provides bad customer service. When you ask them a question about a free communication weekend not only do they tell you that they don't know when the next one is, but when it does occur they say they'll email you and you get nothing in yo inbox, not even in the spam folder.

With that in mind, they make it difficult to communicate with ya matches during free communication weekend and won't let you chat with them via EH email anymore. And the matches they do send you aren't even worth taking the time to chat with most of the time.