eHarmony

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Category: Family & Pets

Contact Information
United Kingdom

eHarmony Reviews

Shoves January 25, 2010
Terrible experience
I tried Eharmony for 6 month then let it expire. They kept sending me offers that kept getting cheaper so after few months of this I signed up for additional 3 months. I decided I would contact anyone with a picture. And I also was in contact with people out of state. And my criteria was very liberal (this time) to see if I would receive any communications. I made it to communication with 2 both were over a 4 hour drive to meet. (we never met) I "started communication" with all just for the heck of it. Shortly after signing up a friend told me of plenty of fish. com . It a free dating site. I had more responses in 2 weeks than my entire membership with Eh. So being a little bitter with how much money I gave to them I attempted to put my profile my expiration date (written out in words, not red flag) it red flagged and I am offically ban from Eharmony for violating my agreement with them. I did find it funny how all the same guys were still on Eh my second time around.
JayInWA January 9, 2010
Auto-Renewal of Subscription Set to ON
Apparently the auto-renewal option for your subscription has a default setting of ON, unless you change it to OFF. I learned this when, at the end of my 3-month subscription, I got an email informing me that eHarmony had automatically renewed my subscription and charged my account for the 3-month rate ($107). I never got any notices via email, and the only indication on my eHarmony page was a button to "Renew Subscription". I assumed that if I didn't take any action the subscription would simply expire. This is totally deceptive and very poor customer service.

When I called eHarmony customer service, the agent indicated that the confirmation page/email you receive when first sign up says that the auto-renewal option is set to ON, and that the company could not refund the charge. I expressed my disatisfaction with this and the agent then said she could refund $67 and have my sub end after one month. I told her that I was still not satisfied, that the way eHarmony handled the billing was very deceptive, and that I was considering contacting the Better Business Bureau or other consumer affairs organization to complain. I then asked to speak to a supervisor. The agent put me on hold, then came back and said she could give me a full refund.
tjck January 2, 2010
matched with unsubscribed
I paid for a one year subscription. Was matched with 270 men. 122 never responded. I think these are unsubscribed or phantom "members". 142 closed their match for unknown reasons. Some were 100's of miles away in other states or Canada. No personal meetings were made through this site. I would not recommend this over hyped site. I think it is a rip off.
Arllo November 11, 2009
Would not honor promotional discount
Online it showed a 52% discount on membership but it woudn't enter it - I emailed eharmony and never heard back from them. I had to wait until I got my bill to call them. I write to them and write and once in a while they may respond back. I have requested a physical address from them but they seem to not want to give it out. They won't credit my account either.
Clemenzo478 September 9, 2009
Lies, lies, lies
New to i-net/computer I decided to click on ad for EHarmony dating to see what was up. Offered 7 free days. called to cxl and was given the run around and charged over $100.00. They did not do or live up to their advertisement. Had others tell me the same happened to them. DO NOT GIVE THEM ANY CC INFO AND FREE IS A LIE. Other companies also have these practices. READ EVERYTHING AND DON'T BUY THE LIES. Many hours of calling and letter writing yeilded in "WE GOT YOU". THERE IS NO FREE THINGS.
IronBugExtreme September 2, 2009
Unauthorized Renewal
I opened my August statement to find I too was charged a $140 renewal. When I called to complain, they offered a $91 refund and a 'reduced' monthly fee. When I explained that I NEVER authorized auto renewal, and I closed my account in April, they had the nerve to question what I did - because according to them, I only stopped receiving matches. BS! They do not send emails (this is why), nor do they notify of renewals - trust me, I would have been all over this one.

Suggestion to those to run into this:

1. Dispute the charge with your bank, every bank has a form you can complete. If you are lucky to have emails or screen shots, send those along.
2. File a complaint on the BBB and through Consumer Affairs
3. Look into getting legal consultation

I'm trying to see if there is enough their to warrant a class action suit against this company. We all work hard for our money, and no one has a right to steel what they are not authorized to steel.
Phantom Warrior June 29, 2009
False Advertising
Compatibilty? Right! I am Asian looking for Caucasian women and they tell me I am only compatible with Asian women (bunch of racists!).

I decide to get them a second chance when they send me an email ad to come back. I did within 2 hours of when the ad expired on Pacific Daylight Time. When I click the link and the website said the offered expired. I said to myself, "What!!!". They must have Eastern Daylight Time servers as I had a full two hours. Bunch of liars!

I complained to the BBB about it but eHarmony denies it. All of sudden my email account was bombarded with over 800 junk email about eHarmony three years after my complaint.

Never again will I trust any dating web company for all of them can't make any compatibility unless they hired actors for their comercials.
Sam June 20, 2009
Fraudsters and cheaters
After a lot of thought, I decided to join EHarmony for 3 months. What a RIP OFF! Don't do it!! The few 'matches' I received were obviously the free 'potential customers' who can sign up FREE and get matched. But none of them can post pictures - unless they pay to join. So, when you ask for a photo in the very beginning, they never respond. When I complained to EHarmony, they told me to 'be patient.'

When I complained again that I had not even received any matches in the last several weeks, I was told - this is unnelievable - that I had to 'set aside an hour' to fill out yet another stupid questionnaire!!! Talk about passing the buck. They said via email, that unless I filled out another questionnaire, they would NOT send me any more matches!!! Just an arbitrary decision some idiot answering emails decided to do. I think that is what's called breach of contract - duh.

Obviously, they send 'matches' to all the freebies who did not pay to join, just to hook them in and get them to join. Meanwhile, the paying customers don't get any matches.

Anyway, they are a huge rip-off company and I wish I had just googled them for complaints before I paid them. BEWARE. Do not join this ripoff company.
karen Jessup June 14, 2009
'no' re-subscribingI
I subscribed to eharmony for 1 month at a fee of $59.95. This was for the month of May. However, i did NOT give
permission for eharmony to deduct money from my chosen account for another months subscribtion!.

I would appreciate eharmony re- depositing the money they have deducted from my account( i think about $49.95), as i
NO longer want to subscribe to eharmony.

Thank you,

Regards,

Karen J.
Edie June 5, 2009
rip-off
Oh God where do I begin. Major rip-off, don't fall for the slick commercials, and that creepy pedophile looking Dr.Warren. eHarmony seems to attract the worst class of men in the world. Lazy, rude, shallow, hypercritical, obnoxious, and many of them don't even finish their profile pages or include a picture. Oh but then they will drop you in a heartbeat after the first round of guided communication the second they read something they don't like or the next cutie arrives. You get all these matches that you don't know if are still subscribers or not, dead, moved on, married, etc. Worse yet they will not tell you who is active and who isn't. Other services are much cheaper and have more to offer. Just an overpriced sham.

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