I have had an ongoing problem with eHarmony for the last two years. I signed up for a six month period. I tried for the first three months to use the system, and never once talked to anyone. I then only went on the sight once a week and still no progress. I tried to get in a couple of times to the sight and it wouldn't let me, so I assumed they cancelled my subscription. Well I was quite surprised to find out they were still billing me through a billing company. I couldn't find their number so after searching for a day, I found a number, and called. I talked to a customer service person in Kentucky or Tennessee, only to find out the only way I could stop this billing( for service I wasn't getting) was to write a letter to someone in Pasedena, Callifronia. The customer service person even acknowleged that I did not use this service, and she couldn't even access my account at first. I was sent no e-mail stating that they were going to continue my subscription. I sent a letter and no response. I didn't hear anything and assumed everything was resolved, not a chance. I continued to be billed by a company called Bill Me Later, and told them I would not pay for something I did not receive. I signed up and paid for the six months. I tried talking to eHarmony after spending a whole day on the phone and a promise of an e-mail with no response, and being told they would have the situation taken care of. Now this Bill Me Later company has turned me in to a collection agency. I have never not paid a bill in my life, but I will not be co-erced into paying for something I did not received, had trouble cancelling, and lied to at ever point! I 've written letters, tried talking to customer service, and am now being harrsassed because of eHarmony. Please do not use their sight, it takes advantage of lonely people, and steals their hard earned money!

After a lot of thought, I decided to join EHarmony for 3 months. What a RIP OFF! Don't do it!!! The few "matches" I received were obviously the free "potential customers" who can sign up FREE and get matched. But none of them can post pictures - unless they pay to join. So, when you ask for a photo in the very beginning, they never respond. When I complained to EHarmony, they told me to "be patient." When I complained again that I had not even received any matches in the last several weeks, I was told - this is unbelievable - that I had to "set aside an hour" to fill out yet another stupid questionnaire!!! Talk about passing the buck. They said via email, that unless I filled out another questionnaire, they would NOT send me any more matches!!! Just an arbitrary decision some idiot answering emails decided to do. I think that is what's called breach of contract - duh.

Obviously, they send "matches" to all the freebies who did not pay to join, just to hook them in and get them to join. Meanwhile, the paying customers don't get any matches.

Anyway, they are a huge rip-off company and I wish I had just googled them for complaints before I paid them. BEWARE. Do not join this ripoff company.

BE CAREFUL giving EHarmony as a gift! Eharmony will screw you later by continuing to charge YOU…the gift-giver! It happened to us….we called them to resolve it – explaining to them that it is illegal to charge OUR card on a continuing basis WITHOUT OUR approval. They have every right to contact the account holder – and attempt to make arrangements for a continuing subscription – but it is purely illegal to allow the gift recipient to authorize OUR card to continue to be charged. And you know what they said? “We have to have the gift recipient’s approval to not charge your card” WHAT????? It is not the gift recipients card! This is criminal, scammy, and illegal. Thankfully our gift recipient called “for us” to “authorize” the discontinuation of charges on OUR card! Be careful – these people are scammy!

eHarmony claims to factor appearance into its matching process. Nothing could be further from the truth. Individuals usually have a ballpark conception of their own appearance. I am an attractive person, with a physically fit physique and a decent sense for style. However, based on the majority of matches sent to me by eHarmony you would think I have a penchant for people with poor grooming skills and obese body types. Close to 50% of the matches are non-paying members and I would assess the number of attractive people (8+/10) as about 1 in 100. The only thing eHarmony does well is advertise. After a few weeks with the service you may fear that you appear "desperate" based on the quality of the "matches" they place you with. Add their terrible system to their premium fees and you have, perhaps, the worst value in online dating. Steer-clear, believe me.

I signed up for a 6 month membership. Soon after signing up I stopped using the service and never signed onto the website ( for personal reasons).
When the 6 months was over I assumed I would be finished. But I received a notice that they had sucked out another 6 month payment unknown to me and without my permission. After complaining to eHarmony they refuse to refund the unauthorized withdrawal from my account.
In my opinion this is a blatant theft of money.