I purchased a coffee table from the company's store in Pembroke Pines. At the time of purchase, the salesman told me that delivery would cost $65 and I should arrange the day and time with the cashier.

I chose a date and the cashier began to rattle off delivery times. I chose the first option - 7 am to noon.

On the delivery day, we were called by someone who said the delivery time would be noon to 4 pm. My husband was angry about this as he had taken off from work to receive it and called the salesman, who said the delivery would be even later - 4 pm to 8 pm. My husband demanded a manager call him back. A person who supposedly was a manager did and said they never made any promise of delivery time to me. I called the manager (as I was not at home during the last call) and he said no one ever told me it was supposed to be delivered at a certain time "We train our staff not to do that, " he said.

I told him that I could understand basic information and was told this, that I had furniture delivered from their store before with this understanding without incident. He denied that this could have occurred (despite the fact that I was in their system). I said that if he wanted to deliver it later, we should get a discount for losing a day to this process.

"Ooooooh, " he said. "What you want is a discount." As if that was my real agenda for complaining - never giving any credibility to my understanding with the company.

I said "No. I want my furniture by noon as promised and I want the rest of my day. But if you aren't going to do that, I would like something back in return."

He refused. He said the furniture was already on a truck bound for the later delivery.

In telling a friend about this, she said the same thing happened to her with the company.

You can avoid this problem by making sure that when the salesman and/or the cashier make a verbal promise about delivery that you have them write it on the contract. If they don't, call a manager at that very moment and say you were told you could have something they would not put in writing. Make sure they know that people are onto them. If you do order from them, be prepared to wait an entire day for your order, despite the fact that they tell you otherwise.