Elance
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1 stars | | (3) |
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Category: Lifestyle
Contact Information United States
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Elance Reviews
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Lord
February 8, 2010
Simply horrible
Elance is a joke if you are looking to provide quality work (and get anything close to a fair wage). For buyers it's even worse. The whole site is chalk full of low-quality providers with glowing resumes and feedback. The thing is the providers make multiple accounts and "trade" projects within the accounts for that very feedback.
Elance turns a blind eye so they can collect their service fees.
Their escrow isn't a real escrow system, the website itself has errors all the time and if you are looking for any type of customer service or support you get a phone answering machine and an email support service that never returns emails.
Elance is by far the worst freelancing site I have ever had the misfortune of working with.
If you ever think of checking it out be sure and READ their 800 page terms of service statement. They are not responsible for ANYTHING. They can come back and take money you made months ago if they want (and they have citing problems and fraud)...even though their system is supposed to prevent these things.
Elance is a joke and a horrible affront to decent business practices.
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Shaun
February 4, 2009
Unauthorized charges
I wish I had seen all the reports on here and on all these other websites talking about the Elance escrow scam.
Figure I might as well warn people with my example. I see people have posted reports on here already. My story is pretty much the same.
I put a job out on Elance for workers to bid on. I awarded the job to someone I thought was a good bet. They had good feedback, had 4 of what Elance calls 'verified' credentials, and had good test scores.
Well it was horrible. I notice on one test score they scored top 5% on English Spelling and also on vocabulary. Well, their bid was perfect English. After I gave them the job you could barely understand what they were saying.
I put the $750 project cost into Elance Escrow because it said I would be protected.
The provider was horrible. They couldn't follow the project details or even simple instructions. They drug the whole thing out for like 3 weeks before they finally just said they didn't have the expertise to do it.
So it takes me a week and a half to get ahold of Elance before they tell me I have to download this huge word document and fill it in and upload it to the system. Then the worker is supposed to fill out his portion and upload it.
So I do my part. A few days later the worker does his part and he says the same thing I do in the file - agree to refund the escrow money.
After waiting about a week I start calling Elance wondering where my money is. I called for 4 days straight. One day I think I called 14 or 15 times. They never answer and never return my messages. They finally sent me an automated reply to one of my emails about a week or so after I sent it to them.
I was originally told that if the worker agreed to a refund in his report that I would be refunded immediately.
That was now 41 days ago. The money is still in Elance escrow and I have had to file a report with my credit card company for fraud.
And this is the kicker (why I say they lie). I was able to check on 2 of the references he had that Elance said were VERIFIED. They had never heard of the worker.
I've never had this kind of problem with places like Odesk or rentacoder. Problems with a project every now and then but never the company ignoring emails and stealing escrow money.
Wish I had done some research on Elance and their scam before trying them out.
But if one buyer saves himself from being a victim of the Elance scam then I guess this post is worth it.
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September 20, 2007
Poor service
Elance
www.elance.com
I have hired a programmers/web designers through Elance, online outsourcing company. I made my choice based on their rating system and the bid received from indian group Synapseindia.
The project is 2 months past due and Synapseindia is unable to correct the functionality although a full payment was made.
Elance investigating team was contacted in order to arbitrate but they have no system of protection for the customers and are less than willing to argue with their "select" providers who provide part of their online fees.
I had a tech team to review an existing site and they immediately pointed out to several issues including security; Synapseindia corrected them only on our request, ignoring the fact that as a "select" provider they are expected to maintain at least basic expertise.
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