I pay my account on time. During the month of November 2010 my elec was turned off, they hadnt recieied my payment. I called to c.s. to find out that they handle accounts in the Philipines and not the US. I first had an agent who was rude, argued and told me that i had to pay to have service turned on, i told him i had sent a m/o to Dallas, allowed time for mail. He said they never received it, there was nothing i could do. I tried to pay over the phone, and he said unless my credit card had a security no, it wouldnt go through, i told him to try, but he argued. Then i asked for a supervisor, he too told me there was nothing i could do, i would have to pay this bill with all the charges. I tried again to pay him, he too argued that my card wouldnt work, i asked once again for him to try, and he did. Well, i guess you were right. The service i received was very unprofessional and i feel that i should somehow be compensated for this service. Its very stupid you cant talk to someone in Tx., that you have to talk to a foreign agent, who cares less if service is satisfactory or not. I chose TXU, as i was told when i moved here from Az. that this was a company that cared about their service. I would never recommend this service to any new person i know, seeing advice on which plan is best in my area.. I as well told my apt. complex about your service. Today once again i waited on the phone to try and make payment arrangements. Waited twenty minutes and no answer. Thank you for you time and attention in this matter

This company has very friendly staff, but their record keeping and billing is unorganized, unprofessional and cost me my electricity for a day when they cut it off, claiming I had asked them to. I would not recommend them to anyone.

progress energy sucks, I have been paying for utilities for 8 years never have my utilities turned off. I have been with progress energy for only 10 months they turned off my electricity twice already they treat costumer like trash. I would never signed up with them anyway, but I was forced to. Where I rent my townhouse I have to go with progress, but when I came to rent I chose another area, were I could transfer my utilities. But when I was ready to move in they told me the townhouses I saw are gone . Progress energy have power outage all the time, they had one about three weeks ago that broke my TV. They, overcharge every month my bill is going higher and higher, when I was out for 2 weeks my bill is higher than the 9 previous months, that's ridiculous.