I moved into this building about 9 months ago and have realized why it's so difficult to live in this building. For several summers now there have been countless power outages and NYCHA has not been responsible enough to fix the problem. I understand that we do not pay for electricity but if that's what needs to happen for this problem to be fixed then please charge me for electricity. Randomly during the day, I could be working on my computer or avoiding the heat outside and the power will go out. Supposedly this has been going on for years during the summer time. And it only happens to the A-line of the building. I will do what needs to be done to fix this problem if it is not fixed immediately. Every time YOU send out an electrician it's always a temporary fix. The power has gone out about 5 times in the last month and a half. Why should I have to leave my apartment because the power decides to go out? Do you want us to burn to death in our homes? Think about the harm it does to our electronics every time the power goes out. I bought a $2000 computer recently and I do not want it to fry up because of this stupid fixable problem. It is simply unacceptable. All my neighbors on the A-line will agree that this problem needs to be fixed and if you need a petition to prove it then I'll provide you with one.

Good day

This is just the tip of the ice bag of what I have to go thru every week with city of Tshwane. I have two accounts for the same household which after a long battle I was told the other one is for rates and taxes and the other one for services, I went personally to Akasia City of Tshwane in 2001 after the death of my husband to report his death but the other account still comes under both our names and the other one is on my name only.

A lot has been happening but only in the last month, I finally made a loan( I had to resell my house to myself) from Absa to pay this account and get it over and done with, I requested my attorney's to send them guarantees and they confirmed receipt of the guarantees by sending the copy of the clearance certificate to my attorney on the 04/03/2011 and they finally switched on my lights on the 15/03/2011, now because they had the guarantees to assure them that after registration of the house they will be paid, I was very surprised to get home on 06/04/2011 to find they have ripped my cable as per attachment, I had to take leave from work and personally go there after I didn’t get help from Jerry Moloisane who was the person who has been handling my account, who understands the situation better than anyone I had to intervene with at Tshwane, but he told me he couldn't help and I guess he did that because he once asked for R500 to pay the guys to come and switch on my lights quicker, which I flatly refused as I had followed the legal route, all of a sudden he told me he couldn’t help me after he has promised my manager and my lawyer that I will have my lights on the following day. After having to sleep in the dark on 06/03 I went to their offices on 07/04, had to go from the first floor and sent to I think about 7 offices before I was told the only person who can help me is the same Jerry who said he can't help me, me and some guy by the name of Francois who sits on the 2nd floor in 373 City of Tshwane offices went personally to see him, he then directed me to the right people and I finally spoke to Caiphus and he went through my case and told me my account was suppose to have been "flagged" because of the guarantees but that was not done hence my cable was ripped, he made arrangements for the lights to be switched on. The very same day I got the attached for the other account?????????

On Monday, while at work, my helper called me to advise that my electricity has been cut off, only to find the same story of the ripped cable to the same account number that was switched on on Thursday, something is not very lekker or someone is not doing her/his job in that offices.

My question is who is liable for this costs as in all instances it is their fault for not flagging my account as they said, and this is not the first time this is happening. Just the outstanding on both these accounts shows there is something wrong with their system.

Please look into this urgently as it is truly taking a lot out of me, imagine being charged those amounts including the reconnection fees for someone who didn’t do their job.

I am going out of my wit ends with this offices, can you please advise further.


Tshidi Mashokwe-Tokelo
012 422 4385
076 877 5225
086 541 8453
570 Fehrsen Str
Brooklyn Bridge
Linton House
Ground Floor

I just established service with FPL and was told that I had to pay a deposit of $184.00 up front because of the area that I lived in coupled with the fact that Equifax wasn't showing any credit history. I was then told that I had if I was late as a result of the astronomical deposit I would then be charged additional "deposit" on top of any late fees. Highway robbery! The area I am moving into is considered Little Haiti so I feel it is extremely prejudice of FPL to charge people in one area more money than people who live in other areas. I actually have immaculate credit but because of some magical glitch I am being taken out to pasture and slaughtered for my innocence. Monopolizing thieves!

My meter was removed on the 11/02/2010 and I was summoned to pay a fine of R720 of which I did on the 26/02/2010. I called Eskom to notify them about my payment and I was told to wait for 14 days of which I did but my meter has not been reconnected till now. I usually called to get an update because I have payed. I am complainig about Eskom delegation my meter should have been installed by now and I did not steal electricity my reference no 33926519.

Worst customer service I have ever had in 40 years of paying electric bills. And the only one to ever demand a deposit AND IN THE HUNDREDS OF $s AT THAT