We had an electrical oven fire on March 18, 2009 and had Electrolux send an adjuster to our home on April 20, 2009. They decided that we were to be issued a check for the amount of our oven. They have been stating that the check is in the mail for the last 3 weeks. I have faxed receipts and documentation. My family and I have been without an oven for 77 days. This is unacceptable and I feel like Electrolux truly doesn't care. We have not heard anything from the person handling our file # and I have left voicemail for her with no calls back. The insurance adjuster claims that there have been vacations etc... and that is why we haven't received our check. We've missed holiday dinners, birthday dinners and daily meals because of this incredible inconvenience. I can't begin to know what more this problem has costs us. We are all out of patience. This is the level of their customer service...TERRIBLE!