Several weeks ago whle remodeling our kitchen, my wife ordered an exhaust, hood, an Electrolux double convection wall over (elec), and an Electrolux 6 burner professional-grade gas cooktop from Wholesale Appliance in Charleston, SC. We have, over the past 20+ years purchased almost 100% of your major appliances from this store. We have never before purchased anything Electrolux.

After the items were delivered, the spec sheet on the items were used to prepare the Corian countertop for the cooktop. Due to a difference between the specs and the actual measurements, the Corian had to be re-tooled after installation in order for the gass cooktop to fit.

It has now been over 3 weeks since the item was installed ... and it still DOES NOT WORK. Special technicians have bee out twice to look at, make adjustments to, or replace parts. It still DOES NOT WORK. We have spoken with both Wholesale Appliances and with Electrolux. Neither is willing to replace the item. We must first have another technician come out today --- I have beenwaiting now for over four (4) hours for his/her arrival --- with the "correct" tools to work on it again. Our dream kitchen has turned into a nightmare!

My recommendations to readers of this are two:

(1) Do NOT purchase anything Electrolux; and

(2) Do NOT purchase anything from Wholesale Appliances as they do not stand behind their products nor do they give any consideration to customers who continually have pruchased from them. If fact, regardless of the outcome today, I will now have a REPAIRED - not a NEW cooktop and I have been offered no refund from the original price for this now refurbished item.

Call me if you have any additional questions. I am in the book.

Williama E. "Edd" Richburg, Sr., MEd. MSN, RN
CDR, NC, USN-Retired