Logged a complaint with SUHAS Refrigeration (Bangalore) who are the authorized service providers for Electrolux products on 17/Oct/2007 for a timer problem with my Electrolux washing machine.

It's been 7 days since and the technicians and their managers have the following list of excuses

- "I am going out of station, will come on Monday"
- "It is raining so can't come"
- "I'll come at 5PM" - and no one turns up nor bothers to keep the customer informed.

Try to escalate the issue, and i'am told Manager is on leave. The icing on the cake is that the support staff don't have the basic ethics to speak to customers.

Shame on the part of Electrolux for not keeping a check on this kind of erratic service providers.

Thanks,
Sumanth

I purchased one microwave oven on 21.08.2007 on full payment in cash from from Great Eastern Appliances Ltd, 20 Old Court House street, Kolakata on 21.08.2007.

The machine has been delivered in damaged condition. There is a big gap in the door and it is not closing properly. The upper side of the machine is heavily damaged.


I immediately tried to contact your shop through telephone nos. 22318202, 22318203 and 22420133. But the phones were either engaged or not responding mode all the day long. I made the complaint through fax to their office on that day.

On the next day i.e. on 23.08.2007 I could contact their shop and I was told to lodge the complaint to Electrolux Office through phone no 2406 7146. Accordingly we made compliant on that day and the complaint no is 6009. On 24.08.2006 Mr. Indrajit Ghosh from Electrolux came for demonstration of the machine. He took the photocopy of cash memo on 27.08.2007 and the complaint was forwarded to Mr. Balai Dey, the contact no of whom is 24067118. Accordingly we contacted Mr Dey and according to him due to Stock Audit the delivery could delay upto first week of September. In the meantime I placed a written complaint to the Shop on 7th September, 07 with a request to follow up the matter.

On persuasion of the matter Mr. Balai Dey expressed that the complaint had been forwarded to Mr. SUBHAMOY CHATTERJEE the telephone number of whom is 32931326. On repeated attempts hour after hour, day after day from our side we failed to contact him. Finally after hours of repeated endeavor he promised that the oven would be delivered by Friday 14 th of September, 2007.

Today is 29th September,2007 and we have reached the extreme limits of our patience.

We are extremely dissatisfied and perturbed with Electrolux.

We have decided to return the machine and forego whatever we paid in purchasing the machine

Asok chaudhury
Patuli Township
Kolkata 94

I purchased an Electrolux ER40DFONPS Ozone Dual Health Guard Refrigerator in November 2006. The piece was damaged, so I then received a Replacement on 4th December 2006.

On 10th January 2007, the Freezer stopped working at its maximum capacity. I waited for a day thinking it would rectify on its own on 11th. There was no change. On calling the Mumbai Service Centre nos., I was given 3 new nos., none of which worked. On calling the first no. again and being extremely rude, I finally got the right no. On contacting them, I was very indifferently informed that a technician would visit my place in a couple of days!!!

Electrolux is supposed to be a global MNC and if this is their idea of Customer Service, it is PATHETIC!!