On 6th August 2009 i.e in less then 8 months its door latch is broken. It is to mention that in between we were out of station for about 4 months, that means the product could not work for mere 4 months.

We called the authorised service agency of Jamshedpur 0657-2228316 begin_of_the_skype_highlighting 0657-2228316 end_of_the_skype_highlighting on 6th August 09 and lodged the complaint. We followed up every day requesting to attend the complaint and give us the complaint no. for reference. On 14th August we called up the toll free no. of Electrolux and lodged the same complaint “microwave door latch broken”. On 17th August the local (Jamshedpur) service agency called us that complaint will be attended in a day or two. On request they give the complaint no. RN49814022 dated 14th August 09. We asked that the complaint has been lodged on 6th and everyday we have been speaking but the date of the complaint is 14th. The reply was that they dont have record of the complaint before 14th.

We followed up alternate day requesting to attend the complaint and in the last week of august one person came to inspect the microwave, enquired about date of purchase and went back assuring us that in a day or two it will be attended.

We have been calling alternate day as the standard reply was that the service engineer will reach today or tomorrow. On 25th September service engineer attended with some spare parts of the door, after one hour of effort he told that the door is not likely to be repaired as this model is not available. His personal opinion was that the microwave to be replaced as he is not in position to commit, he would communicate to the Electrolux.

We have been calling up service agency and 26th they advised us to directly contact Electrolux officials. On 27th October through service agency I could speak to the Electrolux official and he said that action has been taken to repair or replace the machine and in 10 days time it will happen. I arranged to get the name & mobile no of the Electrolux official Mr Ravi Chourasia 09304065190 and spoke to him on 6th November. He replied that he needs time to trace the details. On 9th November I called & he gave standard reply that in 10 days time machine should be replaced. On 18th November I again called up and the reply was that he will look in to the matter. I reminded him that the complaint is pending for more then 3 months and no visible commitment to resolve the matter, his reply is the matter has come to his notice recently and about the past he can't comment. I requested him to give me a call if he resolves the issue and as expected till now I have not received any call from Electrolux official or Service agency.

The refrigerator was seldom used and mostly kept switched off initially for nearly 1 year. After that I was transferred to Bangalore and I started using the refrigerator. However on 1st use it was not cooling. When I asked them to send a mechaninc in April it took them 2 weeks to send a mechanic after hundreds of calls. Then they said they have the gas but some other part is not available and it will take a week to get the same from their factory in North India. I waited with several reminders to them for nearly 3 weeks or more and finally after a lot of harrassment I called their H.O. and started complaints. They arranged for the same to be changed with a charge of more than Rs. 2000/-. Again after 2 weeks it was not working and they came and again charged me for the repair as service charges. Again after 1 or 2 weeks it was not cooling. This time they came and cahnged a fan in the refrigerator stating that it will be working now. They asked me to pay for the same which I did. Again after 1 week it was not working and I really kept on hounding them and imploring them to help me out. Still they kept on charging me every time they came. Finally on 3rd of september I started noting down the number of times Ihave been calling them and whom I have been speaking to. I am now noting all details and am ready that if they do not take immeidate action I will file a consumer case against them.

Interested in covering for $30, 000 worth of water damage caused by a “defective” and “cheaply made” Electrolux refrigerator? We purchased an Eletrolux refrigerator model number E128BS56IS for $2, 799 plus $199.00 for a resellers warranty on March 15th, 2010. On May 17th, I noticed the ice maker wasn’t working so I called our local reseller who stated this was a known issue with Electrolux and that the company provided an “Icing Kit” to be replaced in this model. The local service representative replaced the ice maker with this kit on May 19th, 2010. I noticed on June 3rd the water pressure from the water dispenser was extremely low and called our local reseller to come back out to check it out. The very next day I noticed water seeping out the other end of one of our large cabinets showing rippling in our hard wood floor! Immediately my husband and I pulled out the refrigerator to find pooled water and significant water damage to the wood floor underneath the fridge. On June 7th (the fastest the service provider could come out) the same installation guy came back to our house to diagnose the situation and stated, “There is a defective water valve here and the water solenoid line to the dispenser is leaking. This is clearly a manufacturer’s defect and I’ve noticed that some manufacturers will use ‘CHEAP’ parts’ like these.” After getting multiple bids on assessing how much this will cost to fix the amount of damage this fridge has caused, we are looking at $30, 000 worth or repairs. This problem has completely turned our lives upside down for almost a month now. Deafening drying machines, ripped up floor, and potential threats to my two-year-old twin girls and dogs are a few distractions to be called out. This has been the worst customer experience of our lives with a lot of empty promises and no return calls over the past few weeks. The amount of run around this company has caused is just appalling. It is very clear Electrolux does not care or want to assist us in any way. I wonder if Kelly Ripa would have had any luck in my situation. I should give her a call.

Here’s our story about Electrolux and the problems this company has caused in our lives. As innocent consumers who are in the RIGHT we will be exploring every way to get our story heard.

Purchased this unit on 18/04/2004, it was giving good
service till mid of 2009, but now it becomes an
headache, it develops a fault that is un repairable or
not properly understood by the team of your engineers
& mechanics. The complaint is as under;
* Once the unit DFF-40 stops at the set temperature
it does not take restart automatically even after a
long time gap & the temp rises & destroy the food
stored inside.
* The complaint was made to Customer Care, no body
came for few days but in the mean time we notice
that when we restart the unit from the mains, it
starts working. We make it a habit to restart from
the mains, every time it stops.
* On the visit of your engineer we gave the feed-back,
it took weeks for him to decide the course of action.
First he requested to keep the unit shut/off-line for
48 hours but this dose does not improve the behavior
/ health of the unit and the problem continues. Then
he changes the SSR on cost but it does not work. Next
time he took the PCB for check-up to your service
center and got it repaired, on cost. But with his each
effort, the problem worsened.
* Now the unit is without any heart-beats, even our
personal emergency calls to your service engineer does
not get any attention. Once he told us that the nature
of complaint has been sent to company & he is waiting
for instructions and a visit by other engineers. For
your information we are still waiting for that moment.
* Please arrange some help to revive the unit or make
arrangements to dispose off the body.
* If you think the unit have a life-span of Five years
only then please make a point to print it in your
literature for the benefit of the would be customers.
* Awaiting your reply.

I purchased a Frigidaire/Electrolux dishwasher in November of 2009. It lasted for about a week and began making a terrible noise. The noise was coming from an electric motor. I had the dealer replace the machine with a new dishwasher which was the same Frigidair model. I installed the new one. It began making the same noise in just a few weeks. I did an internet search to find a lot of people had the same problem. I called the manufacturer and they offered a repair. Since I had replaced the dishwasher once and had the same problem, I wanted a refund. The manufacturer refused. My only choice was to take a day off of work to meet a repairman at my home. I strongly discourage anyone from purchasing a Frigidaire dishwasher. These are shoddy products. If you are busy like I am, you won't want to take time off work and deal with a repairman who could care less about respecting your home or your personal schedule. BUYER BEWARE!!