This is in reference to my conversation with you regarding the replacement of the Electrolux 0.8 ton AC.
It is with immense dissatisfaction that I am hereby forwarding the details of the proceedings that took place.

I had bought this videocon AC through Times internet Ltd vide invoice No 2504902047, order No 2246323 on 12/05/09
With in one month of buying this, the AC stopped functioning totally.
After which I spoke to Indiatimes and they forwarded me the number of direct videocon call center.
After speaking to them, I was promised that some duty engineer would come and visit us as soon as possible. After repeated calls, and going from pillar to post, finally an engineer from Apollo, Tagore garden came to inspect and said that there is some leakage in the AC air and that it could be repaired. Since I had just bought that AC, I told them to replace it and not repair. But on their constant perusal, I agreed upon it. After a week passed by the AC again stopped functioning and this time again the engineer came and said that there is some problem with the valve or something. He also said that we would replace it as soon as possible
Seeing that nothing is happening and it has already been more than three months since this saga was continuing, I again started calling the call centers, when I was told that you could help me.
It’s been at least 4-5 times since we have spoken within past 3 months and every time an engineer visits, asks for the photocopy of the invoice, promises that the AC will be replaced as soon as possible but nothing really happens. You yourselves know the pain and trauma I have been through talking to almost 10 -15 of your companys employees and literally begging them to do the needful

I am also attaching herewith the scanned copy of my invoice, sign of engineer Mr. Harish, and another copy of videcon center engineer’s visit.

My complaint no s are
DEL 2307090971
And 1134199

The other persons whom I have spoken to include
Mr Harish ph no 9654141203
Mr Goldy 9654141251
Mr sanjay Sharma 9654141240

With this I would like to mention here that I have been a regular customer with the videocon and the internet times as I really thought of these organizations to take care of the feedback and the responses of the customers
However, with the present attitude I am really sad and depressed more than being angry. I hope you can rectify, if not make up for the delay and the agony I have been through and replace the AC as soon as possible
Hoping in anticipation

Dr Mohit Chowdhry
Incharge
Blood Bank
Paras Hospitals
Gurgaon
9650256131

I purchased the Electrolux 2-1 pronto approx. two years ago and it has already quit working. It will not take a charge. This is a defective product. It is a piece of junk!! I am requesting at least half of my money back; I paid approx. 99.00, but of course, do not have the receipt after this long of time. Electrolux should do right by people and refund their money or at least part of it. I would appreciate hearing from a representative of your company.

I purchased a Electrolux Oxygen3 February 2007. In January 2008 the left wheel broke off. I took it in for warranty repairs . It took 8 weeks to repair and many very frustrating phone calls to get it back. I had to purchase a smaller unit to get me by while this one was being repaired. When I got the unit back the wheel was very tight and did not move as easily as the right wheel and the retrackable cord no longer worked correctly. I was so frustrated at this point and did not want to take it back in for repairs again. Now the same wheel has broke again in the same way as before and it is just out of warranty.
The store in New Iberia has the poorest customer service I have ever experienced! Adrain (one of the managers) says he will look into how he can help and then he never returns calls. I am always put on hold for 15-20 minutes each time I call. 99% of the sales people in this store are very rude. I will NEVER purchase anything from Conn's again and I will encourage everyone I come in contact with to do likewise.

purchased six electrolux icon appliances for my kitchen. Both the icemaker and the 36" gas range cooktop are defective out of the box. Icemaker doesn't make ice and the gas range has a gas leak and is unusable. For 2 months I have been promised repair then replacement by various supervisors. Still same broken products. This is the worst customer service I have ever been involved with.

I had purchased an Electrolux Microwave oven with grille and convection a month back from Reliance Digital, Hyderabad. After using it rarely for 20-25 days the oven was dead. The matter was informed to Reliance Digital more than a week back but there was no results. After making further inquiries, the Reliance Digital customer care informed me that inspite of repeated complaints to Electrolux Service Center in Hyderabad they did not bother to send anybody to check the oven and they are showing don't care attitude. Reliance Digital customer care staff also requested me to contact the Electrolux Service Center in Hyderabad, directly to make further follow up.

4-5 days back, I called Electrolux Service Center in Hyderabad the so called 'customer care executive' first refused to talk in English or Hindi, and insisted that I should talk only in Telugu or Tamil (I speak none). After giving him a thrash he started talking in broken English and after talking for 10 minutes he informed me that someone will visit my house at Mahindra Hills, Hyderabad to check the matter but none turned up !

Most of the time, when I call Electrolux Service Center in Hyderabad, they either do not pick up the phone or the lines remain engaged. The Reliance Digital people are also facing the same problem.

My sincere advise, that although I have been using Electrolux products for last 20 years during living and working abroad but after this experience with Electolux in India, I will not refer anybody to make the selection of the brand due to simple reason I have experienced. As an internationally known academician, customer satisfaction expert and management consultant, I will be teaching the case of poor Electrolux after-sales service as an example of brand failure.