|
August 18, 2008
No response
I purchased a Electrolux Refrigerator DFF40 in year 2006. The Door bottle holder rack developed a crack and a complaint no. CHD5I 0220807250001 was lodged at the Chandigargh service center of the company. No response has been recd after 3 weeks of complaint and on my checking with their Ludhiana office, have been told that Electrolux does not provide any parts for the imported units by them. I was not told this at the time of purchase nor written in their brochure.
Their customer service is worse than their product.
|
|
|
August 6, 2008
Worst service
I have purchased elextrolux double door refrigerator few months back and its freezer has stopped working. Now i made a complaint with the dealer from whom i have purchased but he is not taking any interest. This is ridiculous of Electrolux company that they are not providing any post sales service.
|
|
|
July 20, 2008
Damaged 1 tonac
I purchased 1 ton Electrolux Ac from Sales Emporium, Nager Bazar-kolkata and there was many parts missing and damages in the packing Box, I complained, they are taking long time to replace and asking me to deliver the box to their show room for replacement - embarrassing.
|
|
|
June 19, 2008
Refrigerator problem
My uncle in law gifted me the refrigerator of Electrolux on my wedding as a gift in 2006 and I have started to face the problem. I have called up 4-5 times to customer care and everytime they charged me 500 to 1000 rupees. I am fed up with the services of Electrolux, even they don't have time to listen our problem and straight way say that do whatever you can.
This is really painful that its a big company and the way they are working is very cheap and unprofessional.
Pls. help me out from this problem if anybody can.
Thanks,
Ishwar Dutt.
|
|
|
June 3, 2008
No demo
I think Electrolux service is not good because i purchased the microwave this month, but demo is not given by us to purchase the microwave.
|
|
|
May 9, 2008
washing machine
my parents gifted me electrolux fully automatis machine in my marriage 8 yrs ago.tilll then i am being mentally tortured by this machine evryday when i put clothes for washing and they come out like that only.
no proper cleaning .
door lock not working from the last 7 years.
buttons not working
no service from company
mailed several times
no response
poor service.
what to do with this rs.25000/prices machine lying like waste in my bathroom
|
|
|
May 5, 2008
fraud by the company
the company put one stall at expo centre at noida sector 62, to farudently collect advance booking amt from innocent buyers and never turned up to dilever the goods booked. this is a organised corporate fraud. be ware, never buy /book/ reccommend electrolux product.
|
|
|
May 5, 2008
no responce for service centre
my washing machine is in warranty
iam lounch complaint before 6 months till it is pending
Note : service centre say me the pcb board is faulty company not send the board whatever want to take auction for company we will not help you
|
|
|
April 25, 2008
ACs
Poor service by Electrolux Airconditioners in Hyderabad by Ganapathi Refrigerators. do not purchase product and face problems.
|
|
|
March 31, 2008
defective washing machine on purchase
I used to be a proud owner of a 6.5 kgs maxclean washing machine which i purchased way back in 2001.
Since it started giving me problems, i decided to go for an aqua fabriguard 6.2 kgs model in exchange of the old one.The aqua model was purchased by me on the 16 th of March from New Khosla Electronics, kolkata -47.The same was installed by your kolkata service engineer Mr.Indrajit on the 25 th.The spin tub of the new Aqua machine did not work and hence he suggested a machine replacement for which i agreed.I had to make repeated calls to your kolkata office and talked to many people whose names i have mentioned below;
Mr.P.Dey - M/S Varsha Refreigeration systems
Mr.Mukul Roy Choudhury-M/S Varsha Refreigeration systems
Mr.Vijayan -Electrolux india
IT was after a lot of heated arguments from the dealers as well as the companys side that i was offered an older model TURBO machine of the same capacity .I agreed to receive the old model in place of the new one.
A turbo 6.2.kgs was delivered to me on friday the 28th.The service engineer who came to install it today declared the machine defective.Mr.Sriram Saha declared that the machine had a broken drain channel.He suggested another replacement.
I have lost faith in the company, its employees and its products.It looks like the company is bent on cheating people of their hard earned money.My sincere request to you is to refund the money (rs.5000/-) i.e.the cost of the machine and also Rs.1000 which i have incurred due to the phone calls made to your different employees at different branches..This incident has caused severe mental stress and trauma for which i have suffered a lot.
For your info, i have registered a complaint with core centre, which is official site for complaints and grievances ofthe Ministry of Consumer Affairs .
I would expect a reply and a speedy action from you within the next 24 hours failing which i will be forced to take the matter further.
Mrs.Rekha Dhar
p-251, R.K.Pally
Sonarpur
kolkata -150
res:03324347004
mobile:9830543257
|
